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Six Sigma – what does it mean? Six Sigma at many
Six Sigma – what does it mean? Six Sigma at many organizations simply means a measure of quality that strives for near perfection. Six Sigma is a d...
Team Alignment Team Alignment enables teams of all types, at
Team Alignment Team Alignment enables teams of all types, at every level of the organization, to rapidly accelerate performance, deliver consistently...
Corporate culture, presented by Daniel Denison The term
Corporate culture, presented by Daniel Denison The term “company culture” gets tossed around a lot. It’s usually synonymous with the idea of ...
Professor Chekitan S. Dev explains branding for hospitality firms,
Professor Chekitan S. Dev explains branding for hospitality firms, and the growing importance of building an emotional bond with customers. A brand i...
Wine and Food pairing Wine and Food pairings is an individual
Wine and Food pairing Wine and Food pairings is an individual choice. As a hotelier, a waiter or a tour guide you should have diverse skill, knowledge...
Tips for Successful Employee Coaching Coaching and mentoring
Tips for Successful Employee Coaching Coaching and mentoring your employees requires a continuous effort to make it a part of your management practi...
Over the past ten years, sustainability and environmental policies
Over the past ten years, sustainability and environmental policies have moved to the forefront of hospitality and tourism development and management p...
Every hotelier aspires “to provide the best customer service”.
Every hotelier aspires “to provide the best customer service”. It’s in nearly every business plan and typically addressed in the mission statem...
There is no single thing that makes a good hotel. Good service,
There is no single thing that makes a good hotel. Good service, clean spacious rooms and a decent restaurant are a must, and while many of the top hot...
When it comes to refined service and exquisite hospitality, one
When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attent...

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