senior business systems analyst, (Store Development Systems) - Seattle, WA: Details: Job Summary and Mission Become part of the Starbucks Global Store Development team in a job that contributes to Starbucks’ success by applying business expertise to support and enhance systems and process improvements, to improve profitability, reduce costs, streamline operations and enhance customer service. This position is with a team focused on delivering new technology, enhancing existing systems and the day to day user/system support for Global Store Development (market planning, real estate, design, facilities, and construction). This position will utilize system knowledge, project management, business requirements, communication, customer service and training skills supporting our customers and cross functional teams. This job contributes to Starbucks success by providing user support and troubleshooting, input on business requirements, system and process enhancement support and documentation, system maintenance and partner training. Successful candidates will demonstrate personal drive and focus on results; strong problem solving skills and strong leadership including indirect coaching and mentoring of other analysts. Responsibilities and essential job functions include but are not limited to the following: Acts as contact for all users on system issues or problems, logs issues, provides user guidance and status updates, documents and communicates problem resolution. Troubleshoots, identifies and tracks software and hardware issues to ensure resolution and keep systems operational. Develops recommendations and coordinates issue resolution with Information Technology (IT) and outside service providers based on business unit priorities. Leads and maintains systems configurations, documentation and procedures, such as user setups and interface administration for departmental computing or non-enterprise systems. Analyzes current and development of new processes for tools and systems. Makes recommendations for development, improvement or simplification. Acts as a subject matter expert in cross-functional teams to pro-actively provide recommendations on new initiatives or projects. Identifies and assesses benefits to be derived from systems improvements and quantifies impact to business unit. Collaborates with business group management to develop appropriate (business and/or systems) training materials to support the needs of the functional area. Provides on-going end-user systems functional instruction and training to ensure continued and correct use of the application, roll out new systems, enhancements to existing systems, tools and procedures. Designs and develops new and improved processes, tools and system enhancements to support business unit requirements in their area of focus, including gathering and documenting business requirements. Participates in test plan development. Conducts or coordinates with IT developers to test system fixes, new releases and enhancements, changes and implementations, in order to ensure functionality and user acceptance. Monitors system performance; analyzes problems and recommends solutions. Monitors usage, practices and trends to identify potential problems. Works with IT partners, functional and business systems analysts, customers and vendors on moderately complex projects to coordinate system enhancements. Tracks project progress and provides updates to impacted parties. Effectively communicates new system functionality to department and assists users in understanding implications. dlvr.it/6Rs1b5
Posted on: Mon, 28 Jul 2014 09:01:58 +0000
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