wow...i hate to complain, but everyone once in awhile a good ol facebook rant is just needed.... The support person at microsoft i just talked to was HORRIBLE!! So i guess the credit card i had on file for my 365 renewal was expired, so it didnt go through last month. So when I opened word this morning, it said my subscription was suspended, no biggie, I called to get it resolved, gave them another credit card, and she said it was declined....um.... yeah, theres plenty of money on that card... no sooner do i tell her that then i get text, email, AND calls from BoA for fraud protection, wtf? okay, i dont have time for this, lets just give her another card....as im waiting for her to be ready for the info, I log into BoA and she tried to run the card 4 times, and it locked my account down because of perceived fraudulent charges.... ugh.... so I exclaim to her that I dont think it was her fault, but that if i give her another credit card number, i need to be sure that the same thing doesnt happen because i cant be having all of my credit cards locked down and have to wait for them all in the mail, etc. etc.... well, sure enough, it happens AGAIN and i get bombarded with calls, emails, and texts now from amex..... meanwhile the microsoft lady on the phone is blabbering on about me going to this website to fix it (that had a lot of words and slashes in it that she says at 5 million words per second).... so i just asked for a reference number for the call and got off the phone... a little poking around and i found where i could change my payment info online and figured out the problem, she had a lot of the credit card info wrong... on BOTH cards she tried to run.... i understand this happening once..but really with two different cards? And as i was freaking out on the phone (nicely, but definitely concerned) about all of these potential fraud charges popping up, she didnt apologize once, just kept telling me to go to this website that she just spit out, like she was just trying to get me off the phone and not deal with the mess she was creating... so now i have two credit cards on lock down, just because she wasnt paying attention.... if she had been nice, apologized, and tried to fix the situation, i wouldnt be angry... mistakes happen, i get that... but rushing me off the phone without an apology or even TRYING to fix the situation is just plain horrible customer support.... ugh.... okay, end rant, this is why i do everything online.... okay, back to my cheery, positive, and understanding self!! :)
Posted on: Fri, 01 Aug 2014 17:12:08 +0000
Trending Topics
Recently Viewed Topics
© 2015