A Customer. Who has remained nameless on my FB page, and whom I do not intend to name, so dont ask me to. Mistreated an employee of ours at Games & Comics. He insisted on not handing her cash for his purchase, but placing the money on her head. This made her uncomfortable. So much so, she brought this to my attention, and to the other managers at the store. I spoke to the customer, and insisted this never happen again. Nothing else. I did this with both the employee, and two other managers present. I did not demand he apologize. I did not put him in a corner, or threaten him in any way. Just recognize this was not to happen again or he would be told not to come back. His response then was to leave and not to come back. If you - any single one of you - or every one of you - think that it should be okay to humiliate and degrade one of my staff with this kind of silliness: Dont come back. The former customer now has people blaming me. Yes. I am to blame. For standing up for my employee who complained of being mistreated in the workplace. I will continue to do so. If that means that 2, 20 or 200 customers boycott the store: Okay. We sell comic books and games. It is not life and death. And, no staff should be made to feel humiliated in the workplace by a customer buying such items. Is that clear enough?
Posted on: Mon, 03 Nov 2014 00:16:48 +0000
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