APPLY NOW!!!! CyberOne.Ph,Inc. is looking for a Customer Service Representative We offer you a thorough training program. After successful completion of your core training you will be assigned to a work unit where you will be able to provide prompt, accurate and courteous replies to customer telephone inquiries.The qualifications listed below: RESPONSIBILITIES *Professionally handle high volume of calls both inbound and outbound *Resolve customer issues via one call resolution guidelines and/or escalated process *Meet or exceed company and client performance metrics *Maintain a balance between company policy and customer benefit in decision making *Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers *Responsible for call disposition or compiling and generating reports as required *Ability to work in an independent fashion and with little supervision *Adapt easily to a dynamic environment *Gather information to effectively collect and resolve outstanding accounts *Maintain database/systems by entering, updating, and retrieving data, as well as formatting and generating reports *Assist in resolution of outstanding balance problems from past due accounts *Respond to inquiries from customers and/or internal representatives in the achievement of account resolution *Flexible to changes and has sense of urgency *Communicate with customers over the phone, by e-mail, or regular mail correspondence *Be the first point of contact for customers who have problems or inquiries about a product or service REQUIREMENTS: *Outstanding customer service skills *Excellent verbal and written communication. Candidates must have an Above Average command of the English language *Computer literate with strong computer typing skills and ability to multi-task *Ability to work closely with other team members *Strong analytical, organizational and problem solving skills *With outstanding communications, presentation and interpersonal skills and enthusiasm, passion and belief *Time Management Skills *Candidate must possess a Vocational Diploma / Short Course *Certificate, Bachelors/College Degree , Post Graduate Diploma / Masters Degree *Applicants must be willing to work in Makati City *Fresh graduates/Entry level applicants are encouraged to apply *Full-Time Day-shift positions are available A very competitive compensation and benefit package including but not limited to: * Competitive Basic Salary and Non-Taxable allowances * HMO Benefit including a dependent * Perfect Attendance Bonus * Referral Bonus * Holiday Pay * Overtime Pay * Premium Pay * Leave Benefits and a lot more Priority for internal hiring and development for career growth For interested parties you may visit or contact our HR-Recruitment Section via: Office: 3rd Floor, Salamin Building, 197 Salcedo Street, Legaspi Village Makati City Phone: 310 5787 locals 115 or 108 Email: [email protected] Mobile: 0917 860 5413
Posted on: Tue, 20 Jan 2015 06:24:34 +0000
Trending Topics
Recently Viewed Topics
© 2015