Apple Replacing 2011 MPB with 2014 rMPB: Australia I posted about a week ago with my case. As a quick summary: I had an MLB failure with my 2011 MPB in mid-May this year, Apple covered the repair out of goodwill and after much discussion with their Customer Relations rep. In early August, the same issue arose and I called AppleCare for round 2. After lengthy discussions again, Apple have decided to replace my entire machine, rather than repair the faulty MLB for the second time. Because I had CTO (Custom-To-Order) specs on my 2011 MBP (I had opted for the higher-res screen, the SSD, the higher spec GPU, the higher spec CPU), Apple are replacing it with the highest spec 2014 rMBP (2.8GHz, 512GB PCIe flash storage, nVidia 2GB GPU). This is a GOODWILL replacement and is NOT their legal obligation. Because the MLB malfunctioned within 90 days, they have a legal obligation to replace the MLB, not the entire machine. I managed to negotiate a full replacement through arguing for Apples goodwill toward me as a long-term customer. Importantly for people out there, Ive ascertained that Apples policy regarding MBPs holds that they will NOT opt for the replacement option with faulty GPUs. If your machine is deemed to have a faulty GPU, not a faulty MLB youre out of luck. SO..! 1. If it has not been determined yet, try to get your fault classified as a faulty Main Logic Board. From here, be polite and firm. Push for a goodwill repair. 2. Whether Apple cover it or not, if the issue crops up a second time and the same symptoms arise (vertical/horizontal lines, boot problems, overheat problems, not put into Sleep properly, etc.) call AppleCare first! Advise them that the MLB has failed again, and frame the conversation this way. 3. You will have to take your machine into an Apple Store to get a Diagnostic done - hopefully it will come up as an MLB failure. 4. Relay to Apple that you are requesting a replacement, rather than another repair. Again, liaise with AppleCare directly. The Genius helping you does not have much say or control over the matter and will be largely unhelpful. 5. You will need to be firm, patient, determined and have a healthy amount of stubbornness. It will also inevitably depend on who you speak to. I know how frustrating it is to be without a functioning workhorse that you probably parted with $2k/3k+ for. Relay this to Apple politely! Politely but firmly. All the best, I wish you good luck with your troubles.
Posted on: Fri, 15 Aug 2014 08:48:08 +0000
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