As planners we wear all types of hats. If you’ve established trust with your client more than likely, you will also serve as a therapist of sorts, but when drama steps in, it feels more like you are a referee. While this is something that is pretty common we cannot treat every situation the same. There are a few guidelines that I believe we should always keep in mind when faced with these situations: Wedding drama- steps on how to handle family drama. 1. Avoid being influenced by your client’s interactions with their family members or bridal party. Use common sense at all times. 2. Don’t judge anyone based on the information provided by your client. Remember you are just an innocent bystander joining the conversation and should remain impartial. 3. Maintain a high level of professionalism at all times. Sometimes we get caught up in the drama and begin to harbor ill feelings for the person that is causing our client unnecessary stress. Remember you need to be the balance here so avoid being obvious about whose side you are on. 4. Help your client cope by diverting these conversations. Instead try chatting about wedding related topics that will immediately bring a smile to your client’s face. 5. Stay positive. At times things can get downright dirty and almost unmanageable. Don’t take anything personal and be optimistic about the outcome.
Posted on: Wed, 14 Aug 2013 01:25:55 +0000
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