Assistant Property Manager: The Assistant Property Manager is responsible for effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing and resident relations for the community. The Assistant Property Manager will conduct all business in accordance with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and States laws. Reports to: Property Manager Supervises: None Wage Status: Salaried (Exempt; ineligible for overtime) Administrative • Operate computers programmed with accounting software to record, store and analyze information. • Comply with federal, state and company policies, procedures and regulations. • Debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software. • Communicate with Property Managers regarding accuracy of invoices received; that purchase orders are attached and invoices are coded correctly, according to company procedures. • Access computerized financial information to resolve vendor and payment disputes. • Check figures, postings and documents for correct entry, mathematical accuracy and proper codes. • Provide accounting support to Property Managers. • Assume property manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines. • Provide general clerical assistance to corporate office . • Assist in maintaining accurate move-in/ move out calendar via My Buildings. • Ensure Certificates of Insurance are received for all moves/deliveries and the calendar is updated appropriately. • Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the property manager. Resident Retention Receive all telephone calls. Listen to resident requests, concerns and comments. Quickly complete Maintenance Service Request via My Buildings and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters. Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis. Maintain open communication with Property Manager and Maintenance Supervisor. Assist in planning resident functions with Lifestyle. Attend functions and participate as host for any functions as directed by the Property Manager. Enforce policies of the building. Resident Marketing Advise residents of referral concessions (if and when promotions are being offered). Distribute newsletters, pamphlets, flyers, etc. via preparation for property managers. Safety Responsibilities: • Learn and ensure compliance with all company, local, state and federal safety rules. • Ensures that unsafe conditions are corrected in a timely manner. Essential Job Functions: High School Diploma or equivalent required; some college preferred. A minimum of one year experience in a customer service related industry and one year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred. Must possess strong attention to detail and sales ability. OSHA laws and regulations Demonstrate an ability to support and contribute to management team. Demonstrate strong oral and written communication skills. Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, Excel and MS Outlook and community software. Must possess a positive attitude and the ability to smile under all circumstances. Participate in training in order to comply with new or existing laws. Ability to work a flexible schedule Neat, clean, professional at all times throughout the workday and/or whenever present at the community. Comply with expectations as demonstrated in the employee handbook. Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem. Successfully pass drug test. Additional Requirements: Attendance is an imperative job function. Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees. Employee Acknowledgement This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, via modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments required by company officials. This job description does not constitute an employment contract between the company and any employee. The job responsibilities of this position may include cross-training in other functions to ensure satisfactory operation. e-mail resume: andajob@aol
Posted on: Wed, 22 Jan 2014 05:24:09 +0000
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