Avaya, HP Join Forces In UC-as-a-Service Arena Avaya and Hewlett-Packard have inked a new five-year agreement through which HP will offer Avayas hosted unified communications (UC) and contact center (CC) offerings as part of its HP Helion cloud services suite. The partnership, unveiled by both companies Tuesday, will also transition a portion of the Avaya Private Cloud Services (APCS) organization -- including some of its outsourced communications and managed services operations -- to HPs Enterprise Services division. Avaya said more than half of its APCS employees will be transitioned to HP through the deal, but declined to specify headcount. According to Joe Manuele, vice president, Service Provider and Systems Integrator Alliances and Global Cloud Go-To-Market at Avaya, partnering with HP will give Avaya the scale to better meet what he said was a surge in demand for Avayas cloud-based UC and CC solutions. We are in the midst of a huge transformation. If you look at the market dynamics, our customers are really moving from capex to opex [models] and this is really fueling our growth, Manuele said. We really see this opportunity measured in the hundreds of millions of dollars over the next five years. Its a significant opportunity and its one that both companies are really excited about. Manuele said Avaya and HP partners will be able to resell Avayas UC-as-a-Service and CC-as-a-Service offerings that are delivered as part of the HP Helion platform. The idea is to install Avaya software on to HPs infrastructure and to have our channel partners deliver and be able to resell our CC- and UC-as-a-Service offers hosted by HP, he said. The partnership will also see HP Enterprise Services assume the service delivery for a significant portion of Avayas APCS unit. Manuele said the move allows Avayas APCS services operations to scale globally in ways it couldnt on its own. [HP does] business in 166 countries. We are active in 55, Manuele said. So, for us, its really about leveraging their scale, leveraging their mass and allowing us to say yes to every customer that comes through our door. Even after Avaya transitions the bulk of its APCS business to HP, Avaya will maintain those APCS customer relationships, sales contracts and service level agreements, Manuele said. HP, for its part, said the new agreement is a natural extension of an existing partnership with Avaya. HP, already an Avaya Global Platinum Partner, last year launched its HP Customer Engagement as a Service (CEaaS) offering, marrying its enterprise cloud technology with Avayas contact center solution.
Posted on: Wed, 27 Aug 2014 13:22:27 +0000
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