Business Phone Call - Interactive Practice After practicing several times, you will be able to speak as fast as a native. 1 A: Hello? This is Steve. B: Hi Steve, this is Mary from ABC Company. Im returning your call. A: Hi Mary. How are you doing? B: Im doing great thanks. A: Thanks for returning my call. I couldnt figure out why the ending balance on fiscal year 2003 didnt match the beginning balance on of 2004. B: When I checked, it was matching. How much is the difference? A: The amount is exactly $42,000. B: Oh. I know what the problem is. We opened another bank account at the end of fiscal year 2003. I might not have included the new bank statements when I sent over the information. A: That makes sense. Im just glad it wasnt out of my miscalculation. Can you send over the statements? I should be done by end of day since everything looks good. B: Sure. Ill fax them to you immediately. Is 555-123-4567 the number I should fax it to? A: Yes. That is the correct number. B: Ill do it right now. A: Thank you for your help. B: I should have sent them over to you the first time. I apologize for that. A: No problem. B: Thank you. A: Thank you. Bye. 2 A: Hello, ABC Company. B: Hi, this is Janet from Consult R Us. May I speak with Alex please? A: Hes in a meeting right now. Would you like to leave a message? B: Yes. Can you have Alex call me back when he is available? My name again is Janet, and he can reach me at 555-987-6543. A: Its Janet at 555-987-6543. Can I tell him what this is regarding? B: He sent over a fax, and the last page didnt print out. I will need for him to resend the fax to me. A: Ill let him know. B: Thank you. A: Thank you for calling ABC. B: Good bye. A: Bye. 3 A: Microsoft, this is Steve. B: Hi Steve, this is Richard from Third Hand Testing. Im calling in regards to the MSN assignment. Do you have a minute to answer a couple of questions? A: Sure. What can I help you with? B: We originally agreed on 5 testing procedures, but our program manager received a mail indicating 4 testing procedures. Is 4 the correct number? A: Yes it is. We found that we can do the last one here. B: Great. Does the timeline change because we reduced one of the testing procedures? A: We dont have to change the timeline. Our original timeframe was very aggressive. B: That makes our job a little easier. A: Do you have any other questions? B: No. Thats all I had. Thanks for your time. A: No problem. B: Ok. Good bye. A: Bye.
Posted on: Fri, 14 Mar 2014 17:27:30 +0000
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