CUSTOMER SERVICE ADVISOR with FRENCH & ENGLISH Main accountabilities: • Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact, • Accurately recording and classify...ing all incoming incidents with the appropriate priority, category and incident summary details or error messages, • Proactive flagging incidents where no knowledge solution was found, • Meeting or exceeding the level of Service when responding to all incoming incidents, • Accurate and timely hand off to other resolving teams. Requirements: • Fluency in French; • Good English skills; • Excellent verbal and written communication skills; • Professional telephone manner; • Basic experience in MS Office, MS based applications; • Basic technical support experience an advantage but not necessary; • Flexible, well-motivated team player, ability to work under pressure; • Available to work in shifts. We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies. Apply to: recruitment.iasi.ro@capgemini
Posted on: Mon, 03 Nov 2014 10:49:17 +0000
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