Call Center Agent REPORTS TO: Supervisor, Call Center STATUS: Full-Time & Part-Time, Hourly SCHEDULE: Various Available, Hours of Operation M-F 6 a.m. to 10 p.m. Saturday – Sunday 8 a.m. to 5 p.m. LOCATION: UIC Campus – On Halsted Street KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: • Adhere to the Privacy Act as it relates to the confidentiality of information released; • Maintain up-to-date knowledge of the Illinois Tollway regulations and policies as they apply; • Provide knowledgeable responses to telephone inquiries in a courteous and professional manner; • Maintain a current understanding of the processing procedures to respond to numerous phone inquiries; • Updating customer account information including address updates received from the Post Office and EXCEL updates received from the Tollway; • Perform data entry for approximately 36,500 EXCEL customer accounts annually. • Performs other duties as assigned by Supervisor. Mandatory Job Qualifications • High School diploma or equivalent required; • Must be able to speak English clearly and professionally; • Bilingual English/Spanish or English/Polish a plus; • Must be able to type a minimum of 25 words per minute with 90 – 95% accuracy; • Must be able to work with a database and navigate through the data base; • Ability to effectively work within established contractual turnaround times; • Must have demonstrated excellent interpersonal and communication skills and the ability to organize simultaneous tasks. • Proven ability to work as a member of a team is required; • Will be required to complete program update training, as warranted, and successfully implement that knowledge in day to day operations; • Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential. How to Apply please fill out on line application at thechicagolighthouse.org
Posted on: Mon, 07 Oct 2013 03:52:41 +0000
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