Call Centre Representatives wanted to join an exciting and fast growing team in Newcastle-upon-Tyne. Description: Call Centre Representative Salary: 16K Basic + uncapped commissions Hours Available: • 09:00 – 16:00 • 10:00 – 19:00 • 16:00 – 21:00 Call Centre Representative Job Purpose: Serves customers by determining: • Requirements, • Answering inquiries, • Resolving problems, • Fulfilling requests • And maintaining portal. Call Centre Representative Job Duties: • Determines requirements by working with customers. • Answers inquiries by clarifying desired information; researching, locating, and providing information. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Fulfils requests by clarifying desired information; completing transactions; forwarding requests. • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. • Maintains call centre database by entering information. • Keeps equipment operational by following established procedures; reporting malfunctions. • Updates job knowledge by participating in educational opportunities. • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Skills/Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking Apply in writing via email with C.V. to [email protected]
Posted on: Thu, 15 Jan 2015 07:30:49 +0000
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