Casual Customer Advisors Salary: £8.23 per hour Contract - TopicsExpress

Casual Customer Advisors Salary: £8.23 per hour Contract Term: Permanent Contract Type: Part time Location: Ryde Posted on 17 October 2014 Closing Date: 31st October 2014 Customer Service / Public Sector CASUAL CUSTOMER ADVISORS, Ref: 45003884 CONTACT CENTRE, Shared Services Centre, Westridge, Ryde Salary: Scale 3 point 14 being £8.23 per hour (All pay grades are pending the outcome of IW Council job evaluation process) Hours: Variable (casual basis) The Contact Centre is currently seeking Casual Customer Advisors to join their busy team. A cheerful personality and an ability to work as part of a team is essential in this environment as well as being able to remain calm at all times, especially when working under pressure. You will be responsible for resolving a variety of enquiries at the first point of contact across a range of access channels including phone, letter and email. The successful candidates must be able to demonstrate a passion for excellent customer service along with good communication, telephony and IT skills. A minimum of 4 GCSE’s are a must and whilst not essential, customer service experience, literacy skills, and knowledge of the Council’s CRM system would be desirable. For further information or an informal discussion please contact Cate Sheen on 01983 821000. This council and its schools recruit according to the council’s Safer Recruitment policy and are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share in this commitment. The Isle of Wight Council is an equal opportunities employer and welcomes applications from all sections of the community. Please use the link option below to apply online and ensure you state that you found this vacancy at Isle of Wight Jobs on your application form. isleofwightjobs/job/alert/casual_customer_advisors_ Telephone 01983 823134 or email [email protected] if you need further information about applying. Closing date: 31 October 2014

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