Content Developer Summary of Responsibilities Are you an extraordinary communicator who can translate complex business concepts into clear, concise and appealing content? Customer Service Knowledge Management team is looking for an exceptional writer with superb critical thinking skills and excellent judgment. The Customer Service Editorial team member responsibilities include: Key responsibilities include: *Partnering with technical and business teams, Public Relations and Legal to define company policy related to customer issues *Creating and maintaining Help pages that empower our customers to answer their own questions about our services *Writing and maintaining blurbs, the succinct e-mail templates Customer Service associates modify to address specific customer contacts *Creating and maintaining internal reference pages which detail specific process and policy information for Customer Service associates *Writing and publishing news articles to notify Customer Service associates of policy updates, company news and best practices *Leading continuous improvement projects related to content accessibility, usability, completeness and branding *Use superior communication and leadership skills to evangelize content standards that reflect the voice of company *Liaise with partner teams to gather and document project requirements *Develop and maintain a detailed project plan for each new launch to track milestones, deliverables and deadlines *Take full responsibility for the progress and launch of multiple projects, from design phase to implementation *Use sound business judgment to make quick decisions under pressure in ambiguous circumstances Knowledge & Skills Required The ideal candidate will be comfortable in a fast-paced, high-energy environment. They will be a creative and analytical problem solver with a passion for excellent customer service, and an interest in technology and digital products and services. We require a demonstrated ability to plan, research, and to set priorities, handle multiple projects and meet tight deadlines. The ideal candidate will have superb writing skills paired with the ability to create visually appealing communication solutions. S/he will have demonstrated project management experience and the organizational discipline to track and manage editorial work for several complex projects simultaneously. The candidate will also have demonstrated the ability to make quick decisions under pressure in ambiguous circumstances and have a record of extraordinary attention to detail and follow-through. Position Qualifications *Bachelors Degree in relevant field *5+ years of related professional experience in content development *Exceptional writing skills and significant experience creating and editing content *Demonstrated leadership role on a content development team *Significant project management experience Preferred Qualifications *Experience with DITA and Component Content Management Systems *Intermediate HTML and/or XML skills *Experience with localization or translation management processes and tools neha.arora@naukri
Posted on: Thu, 09 Oct 2014 07:09:13 +0000
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