Customer Relation Officer Posted: 06 Jul 2013 12:00 PM PDT Home › Find Jobs › Job Description Job Description This job entails customer interaction in an inbound/outbound contact centre environment. A CRO is required to ensure highest standards of customer service by providing the right solution/information to customers through phone, fax, sms, email (or any other channel of communication) in an efficient, accurate and secure manner meeting all Targets/KPIs. As contact centre is a 24/7 environment the CRO is required to be flexible in terms of working hours and days.Candidate should possess following attributes•Ability to make / take phone calls ensuring highest quality of service•Should be a Team player.•Ability to multitask•Proficient in using a computer•Ability to work under pressure•Must have proficiency in Arabic language.•Ability to analyse a situation and come up with solutions ensuring FCR (First call resolution) Skills • Excellent Communication Skills• Proficient in using computer• Proficient in Arabic language• Should be a team player Education Graduation Job Details Job Location: Sharjah, United Arab Emirates Company Industry: Telecommunications Company Type: Employer (Private Sector) Job Role: Customer Service Joining Date: Unspecified Employment Status: Unspecified Employment Type: Employee Monthly Salary Range: Unspecified Manages Others: Unspecified Number of Vacancies: 20 Preferred Candidate Career Level: Entry Level Years of Experience: Min: 1 Residence Location: United Arab Emirates Gender: Unspecified Nationality: Algeria; Bahrain; Comoros; Djibouti; Egypt; Iraq; Jordan; Kuwait; Lebanon; Libya; Mauritania; Morocco; Oman; Palestine; Qatar; Saudi Arabia; Somalia; Sudan; Syria; Tunisia; United Arab Emirates; Yemen Degree: Unspecified
Posted on: Sun, 07 Jul 2013 04:26:58 +0000
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