Customer Service Assistant Job in Nairobi Kenya Silverstone Tyres (K) Limited, a leading company in the automotive field, seeks to recruit a Retail Customer Service Assistant to be based at the Tyre Centre in Nairobi Job Purpose: To deliver prompt and Quality service to Customers Responsibilities: Deal directly with customers either by telephone, electronically or face to face Respond promptly to customer inquiries Preparing quotations and Invoices for customers. Handle and resolve customer complaints. Keep records of customer interactions and transactions Record details of inquiries, comments and complaints Record details of actions taken Maintain customer databases Perform all other duties and projects as assigned. Requirements Post Graduate Diploma in Public Relations/Front Office Operations. 1 – 2 years experience in customer service operations. If your background, experience and competence match the above specifications, please send us your application quoting the reference to hr@chicafrica Include your current/ recent and expected remuneration and give full contact details of 3 referees. Only shortlisted candidates will be contacted.
Posted on: Wed, 02 Apr 2014 15:56:40 +0000
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