Customer Service Express Date: October 10, 2013 - TopicsExpress

Customer Service Express Date: October 10, 2013 Location: Sarvis Conference Center Time: 11:30 to 4pm 1231 East Kearsley Street Price: $35 per person or $20 per person for organizations with 3 or more people attending The BEST Project is bringing ZingTrain to Flint! The Ann Arbor-based Zingerman’s Community of Businesses are internationally known and highly regarded for fantastic customer service and repeat business. Join us for an interactive and engaging professional development session that provides an overview of Zingerman’s approach to customer service with plenty of opportunities for discussion and hands-on practice. The focus of the session is on identifying the key elements that contribute to a culture of great service. ZingTrain staff will share tools and techniques for customer service improvements and class materials include examples from Zingerman’s internal staff training. They will address how their approach can be adapted to work in your organization. READ MORE AND REGISTER HERE FOR: Customer Service Express Check bestprojectonline.org for more information on these professional development events!

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