Customer Support Engineers (2 Posts) Apply before: 25 Mar 2014 Company: Enrich Africa Location > Zanzibar Position Type > Full Time Organization Type > Company Phone: +255 (0) 714 410 713 Website POSITION DESCRIPTION: Job Descriptions ? Provide technical support to clients on problems related to Internet and related services both on telephone as well as on site. ? Install and maintain various Internet and related services on the client’s side. This includes installation of Wireless Equipment operating at different frequencies as well as configuration of TCP/IP protocols. ? Build and maintain various Networks such as WAN, LAN and VPN on client’s side. ? Maintain Company’s Network infrastructure including its fiber optical backbone, repeaters, as well as towers. ? Evaluate and resolve client problems promptly ? Monitor performance of network infrastructure equipment. ? Create and implement viable solutions and follow through to ensure problem is resolved to the satisfaction of all parties. ? Ensure that no trouble ticket or clients complain remains pending and present a thorough daily, weekly and monthly report to the Management. ? Carry out weekly and monthly analysis of the problems reported by our clients and find ways to reduce them. ? Provide clients with regular updates, feedback on service request/queries Diploma/ University degree in Computer Science/ Information Technology with at least 3 years of working experience in the related field. Skills and expertise ? Good knowledge and working experience of various Networks such as LAN, VPN, fiber optical, microwave wireless technologies as well as extensive knowledge on configuration and troubleshooting of TCP/IP protocols. ? Practical networking experience in setting up, testing, configuration and troubleshooting of networks/ Knowledge on Wireless Technologies, RF transmissions and Fiber Optical Networks ? Working knowledge of network devices(routers/switch testing and configuration) ? Proficiency in both Windows and Linux based operating Systems
Posted on: Fri, 07 Mar 2014 15:44:29 +0000
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