Customer experience determines whether clients switch suppliers or stay loyal. The most successful organizations deliver an excellent customer experience by conquering information chaos, effectively capturing multi-source input and managing it to automate business processes and streamline communications. Insurance companies, for example, face one of the most challenging situations with claims processing. Customer service reps must cope with input arriving in many shapes and forms such as paper, email, text and social media while trying to meet policy holder expectations for quick and comprehensive processing—an urgent priority since attracting and retaining customers is a top concern for global Property & Casualty and Life Insurers. graphics.kodak/DocImaging/US/en/About_Us/News/2014/140331a.htm
Posted on: Tue, 06 May 2014 06:18:06 +0000
Trending Topics
Recently Viewed Topics
© 2015