Dear British Airways On July 2nd I flew with my husband and infant daughter on flight 269 from LHR to LAX. Upon arrival at LAX we discovered that 3 of our 4 bags did not make the flight. These bags were not delivered to us until nearly 48 hours after landing at LAX. While in your possession, one of these bags was pilfered and numerous items stolen, including my BREAST PUMP. I utilized this breast pump to feed my daughter. I have made many attempts to contact you about this matter. I have opened 2 claims (for which I have received auto-generated emails informing me it could take 8 or more weeks for an initial reply), I have left numerous messages on your customer relations line, and I have emailed you numerous times. This morning, when attempting yet again to contact your customer relations team, I was informed that the mailbox for messages is full. This is unacceptable and just plain ridiculous. I work full-time and care for my daughter. As such I do not have the time to do your job for you (as your lack of response seems to imply I should). However, the high value of the breast pump and other items is too great to ignore. I need you to contact me and reimburse me urgently. The following is a list of the items removed from my bag and their value: Breast Pump and accessories: $725 Breastfeeding cover: $30 Baby Bottles: $30 Baby Clothes: $200 Hairdryer: $200 Clothing: $150 Total: $1335 Claim numbers 12414152 & 12412730
Posted on: Mon, 14 Jul 2014 18:39:08 +0000
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