Dear Comcast, After NINE full days of getting the runaround from every Comcast department and employee that I have encountered in the process of restoring my ON DEMAND service, I am finally satisfied. I want to commend the technician, Daniel, who was dispatched to my home yesterday (and this morning) for being the ONLY PERSON that kept their word to me and delivered exactly what he said, when he said he would. The others were polite (sometimes bordering on condescending) and they tried to be empathetic (although it was apparent they were coached to do this), but no amount of courtesy or understanding ever solved the problem. YOU clearly have to do a better job of closing the gap in the communication between your online/telephone diagnoses and your techs in the field. So, today I am a satisfied customer. However, your "stock" with me has gone way down. The question I hope you are asking is, "How many other people feel this way about us?" I hope you know it is a LOT more than your customer service policy can handle. Time to up your game Comcast. Lisa Prosen
Posted on: Wed, 04 Sep 2013 15:15:23 +0000
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