Distribution Support Manager - Blackheath Cape Town Northern Suburbs, Negotiable Permanent position in the Logistics sector posted by HomeChoice (Pty) Ltd Posted by HomeChoice (Pty) Ltd on Tuesday, March 11, 2014 Reference 436910 More jobs at HomeChoice (Pty) Ltd Apply before Thursday, March 27, 2014 Open to candidates with disabilities Apply HomeChoice (Pty) Ltd Job Details Introduction:The ideal candidate for this role will be responsible and accountable for the management and compliance within the distribution department including data capturing, delivery conformance, query resolution, data analysis and to assist the National Distribution Manager in ensuring the smooth running of the overall distribution functionDescription: Key Performance Areas Operational management Accountable for achieving performance targets and standards as required by the Distribution department Manage quality of data capture of POD detail for WFS, Foreign and SAPO parcels Maintain track and trace of all parcels in distribution Control packaging utilisation, costs and maintain stock levels Analyse conformance of SAPO, ISP and courier deliveries Maintain and manage service levels with service providers Monitor daily pick-ups and furniture assessments by ISP’s and couriers Maintain despatch methods and routing of parcels Manage productivity of daily activity in the hubs Daily, weekly & monthly reporting Maintain business continuity Efficient and effective management of finances Maintain the delivery costs per parcel Control cost centre budget and variable expenses ie stationery stock levels, telephone Assist and ensure the completion of budgets by 31st July of each year for following Continuously meet budget and profitability targets Drive financial planning, forecasting and business management processes to maximize profitability Monitor operational cost on an on-going basis Update and manage labour forecasting Manage overtime costs to remain within the budget Customer service Improve customer experience for SAPO, WFS and Foreign deliveries Formulate procedures to improve communication of non-delivered parcels Enhance the overall customer experience and customer expectations Formulate and drive contingency plans Improve and maintain the customer focus drive in resolution of queries Health and safety management and control, security Manage the compliance of the OSH Act regulations Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols Provide feedback to audit inspectors during and after audit and ensure appropriate remedial actions Management of people Document performance management meetings and identify staff for training needs Ensure performance management on under achievers with visible and measurable improvements on results Mentor staff, identify needs, develop and manage career growth plans Ensure team have KPA’s which are assessed bi-annually Identify exceptional high performers by factual data for annual achievement reward Requirements: Qualifications & Accreditations Grade 12 / Matric or equivalent Relevant qualification in logistics Experience & Skills 3 to 5 years’ distribution / logistics experience in a distribution or courier environment In depth knowledge and understanding of distribution outbound logistics MS Office with advance Excel skills Competent data analytic skills Experience in managing relationships with service providers Experience in home delivery environment Experience in a retail environment Attribute & Behaviours Excellent organizational, communication, leadership, and customer service skills Strong interpersonal skills, verbal and written communication skills Well-developed planning ability and good time management skills Team player with integrity Tenacity and accuracy Initiative and sound judgement Apply before Thursday, March 27, 2014
Posted on: Thu, 20 Mar 2014 22:13:16 +0000
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