Does Your ITSM Solution Elevate the Perceived Value of IT? Sometimes the IT department has a bad reputation, and it can be hard to know where the fault lies. Non-IT people may perceive the IT team as uncaring or unhelpful, while IT people may see non-IT people as unrealistic in their expectations of tech at work. In small businesses, where the IT team is more tactical and support-focused, problems are rarer, because everyone knows everyone, and most non-IT people feel personally connected to the IT team.
Posted on: Mon, 19 May 2014 15:04:57 +0000
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