ERROR 403 - FORBIDDEN Why am I seeing this page? Is there anything that I can do? There are a few common causes for this error code including problems with the individual script that may be executed upon request. Some of these are easier to spot and correct than others. File and Directory Ownership The server you are on runs applications in a very specific way in most cases. The server generally expects files and directories be owned by your specific user cPanel user. If you have made changes to the file ownership on your own through SSH please reset the Owner and Group appropriately. File and Directory Permissions The server you are on runs applications in a very specific way in most cases. The server generally expects files such as HTML, Images, and other media to have a permission mode of 644. The server also expects the permission mode on directories to be set to 755 in most cases. (See the Section on Understanding Filesystem Permissions.) Note: If the permissions are set to 000, please contact our support team using the ticket system. This may be related to an account level suspension as a result of abuse or a violation of our Terms of Service. IP Deny Rules In the .htaccess file, there may be rules that are conflicting with each other or that are not allowing an IP address access to the site. If you would like to check a specific rule in your .htaccess file you can comment that specific line in the .htaccess by adding # to the beginning of the line. You should always make a backup of this file before you start making changes. For example, if the .htaccess looks like Order deny,allow allow from all deny from 192.168.1.5 deny from 192.168.1.25 Then try something like this Order allow,deny allow from all #deny from 192.168.1.5 deny from 192.168.1.25 Our server administrators will be able to advise you on how to avoid this error if it is caused by process limitations. Please contact our Live Support or open a Ticket. Be sure to include the steps needed for our support staff to see the 403 error on your site. Understanding Filesystem Permissions How to modify your .htaccess file How to modify file and directory permissions
Posted on: Mon, 18 Nov 2013 09:44:02 +0000