ESA IDS Storage Specialist Location: Egypt Job Description: Role Context: •Enterprise Services & Architecture Implementation Deployment & Support Storage Specialist is responsible for Storage/Backup environment design and management of storage/backup solutions located at UAE, Qatar, Bahrain, Oman, Lebanon, Algeria, Kuwait, Jordan and Egypt. •The role holder is on call 24*7 to support critical issues and ensure critical changes implementations successfully as and when needed. Work closely with other engineers and operations staff across MENA to resolve real-time issue. •Participate in projects of the systems engineering nature to deliver and support new technology implementations and work closely with various IT domain owners in Client Services (CS) as well as ESA to ensure that computing services targets are met. •Keeps abreast of new technologies to provide additional services. Role Purpose: •Storage specialist is Technical Service resource focused on the design, upgrade, configuration and maintenance of the storage systems across MENA based on approved group solutions and standards and is responsible for working closely with storage global domain owner’s and virtual teams to identify and implement storage domain standards. The role is combining the technical lead and technician for the storage domain. •The role owner is also responsible for Digital workplace support for Egypt and developing a replacement in client services (CS) area. Main responsibility is Domino / Mail service consumption management, capacity planning, maintenance, upgrade, applications access management and liaising with group different teams as well as the vendor. Principal Accountabilities: •Provide direction of the Storage and Backup solutions and administration activities to meet the goal of improved service availability in accordance with Service Level Agreements across MENA (UAE, Qatar, Bahrain, Oman, Lebanon, Algeria, Kuwait, Jordan and Egypt ) •Provide local direction of the Domino administration activities to meet the goal of improved service availability in accordance with Service Level Agreements; •Identify the impact of new IT functions and projects to the regional Storage/Backup environments and local Domino environment in transit, ensuring relevant measures are implemented and supported in an efficient and timely manner; •Resolve problems and incidents of varying complexity to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business; •Ensuring on time delivery of planned projects in hand. Desired Profile: •University BA in IS, Communication Engineering, or equivalent. •4 years of practical experience in implementing and managing IT operations related projects. •Good technical design and implementation skills with a proven track record of delivering large and complex projects. •An understanding of the business environment and imperatives particularly the provision of excellent customer service. •Sound communication skills to build and maintain effective working relationships with peer groups in Operations, Development, the user community and product suppliers. •A high level of technical expertise along with the ability to react rapidly and effectively to change. This knowledge will be both specific to the Storage technologies and protocols (SAN/ NAS) systems and networks as well as the infrastructure to which it interfaces. •Strong analytical skills to enable complex problems to be understood and resolved. •In depth understanding of service management techniques, including change management, incident management, Data Centre Operations and configuration management. •A broad understanding of the underlying business supported by the technical environment. •Excellent knowledge of the project life cycle and IT service design and service delivery with capability of managing projects and design/delivering services. •Broad experience of dealing with commercial issues to enable effective communications with suppliers. •Thorough understanding of the additional challenges when architecting and building systems for multi-country deployment. •Effectively coordinate delivery of services involving elements delivered by other internal/external teams.
Posted on: Tue, 24 Sep 2013 06:08:45 +0000