Email Etiquette Rules There are many etiquette guides and many different etiquette rules. Some rules will differ according to the nature of your business and the corporate culture. Below we list what we consider as the 32 most important email etiquette rules that apply to nearly all companies. Be concise and to the point Answer all questions, and pre-empt further questions Use proper spelling, grammar and punctuation Make it personal Use templates for frequently used responses Answer swiftly Do not attach unnecessary files Use proper structure and layout Do not overuse the high priority option Do not write in CAPITALS (this means that you’re shouting) Dont leave out the message thread Add disclaimers to your emails Read the email before you send it Do not overuse Reply to All Mailings: use the bcc: field or do a mail merge Take care with abbreviations and emoticons Be careful with formatting Take care with rich text and HTML messages Do not forward chain letters Do not request delivery and read receipts Do not ask to recall a message. Do not copy a message or attachment without permission Do not use email to discuss confidential information Do not start or enter an email ‘war’ Use a meaningful subject line Use active instead of passive Avoid using the words ‘Urgent’ or “Very Important’ unless necessary Avoid long sentences Dont send or forward emails containing libellous, defamatory, offensive, racist or obscene remarks Dont forward virus hoaxes and chain letters Keep your language gender neutral Dont reply to spam Use cc: field sparingly
Posted on: Tue, 24 Jun 2014 15:00:20 +0000
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