Emirates FLIGHT ADVISORY: Hong Kong and Guangzhou Typhoon Usagi Information for Passengers Due to Travel to and from Hong Kong in light of Typhoon Usagi Affected Flights (All Times Local): EK362 Dubai – Guangzhou, 22nd September 2013 Scheduled Time of Departure: 10:25 New Estimated Time of Departure: 05:30 (23rd September 2013) EK363 Guangzhou – Dubai, 22nd September 2013 Scheduled Time of Departure: 23:55 New Estimated Time of Departure: 18:45 (23rd September 2013) EK362 Dubai – Guangzhou, 23rd September 2013 No change to schedule Scheduled Time of Departure: 10:25 EK363 Guangzhou – Dubai, 23rd September 2013 Scheduled Time of Departure: 23:55 New Estimated Time of Departure: 05:55 24th September 2013 EK382 Dubai – Hong Kong, 22nd September 2013 Scheduled Time of Departure: 03:20 New Estimated Time of Departure: 21:20 EK383 Hong Kong – Dubai, 22nd September 2013 Scheduled Time of Departure: 19:05 New Estimated Time of Departure: 10:05 (23rd September 2013) EK384 Dubai – Bangkok, 21st September 2013 No change to schedule Scheduled Time of Departure: 03:05 EK384 Bangkok – Hong Kong, 22nd September 2013 Scheduled Time of Departure: 13:45 New Estimated Time of Departure: 04:45 (23rd September 2013) EK385 Hong Kong – Bangkok, 22nd September 2013 Scheduled Time of Departure: 22:10 New Estimated Time of Departure: 10:20 (23rd September 2013) EK385 Bangkok – Dubai, 23rd September 2013 Scheduled Time of Departure: 01:35 New Estimated Time of Departure: 13:35 EK380 Dubai – Hong Kong, 22nd September 2013 Scheduled Time of Departure: 10:05 New Estimated Time of Departure: 20:05 EK381 Hong Kong – Dubai, 23rd September 2013 Scheduled Time of Departure: 00:35 New Estimated Time of Departure: 09:35 Rebooking and Cancellation Terms & Conditions The following options are available to Emirates passengers and Skywards members who have purchased tickets to and from Hong Kong and Guangzhou on the flights listed above: Rebooking, re-issue and cancellation charges (and no-show charges for flights out of Hong Kong only) will be waived for passengers ticketed to travel up to 23rd September 2013. Rebooking will be made onto an available flight to the same destination on or before 15th October 2013 in the same booking class. This will be at no additional cost to the passenger and if required, the validity of the ticket may be extended. Passengers who wish to cancel their trip may have their remaining coupons exchanged for travel vouchers eligible for future travel on Emirates or refunded for the reassessed value of the remaining portion of the flight itinerary. Travel vouchers for future travel on Emirates will be valid for one year from the date of issue. 3.1. Emirates Skywards members who wish to refund their tickets may do so without any cancellation charges. Expired Miles will be reinstated to the member’s account. Re-routing/endorsements onto other airlines are not permitted. The options as outlined above are not available to passengers travelling on tickets issued as a part of an inclusive tour by a tour operator or travel agent. Such passengers are requested to contact their respective tour operator or travel agent for reissue or cancellation. As this situation is beyond the control of Emirates, liability towards our passengers is limited in accordance with Emirates’ Conditions of Carriage for Passengers and Baggage. Passengers are invited to contact their travel insurers. Please contact your travel agent or nearest Emirates office for reservations and/or rebooking queries. Cairo rebooking and cancellation terms and conditions Rebooking, re-issue and cancellation charges (and no-show charges for flights out of Cairo only) will be waived for passengers ticketed to travel up to 30th September 2013. Rebooking will be made onto an available flight to the same destination on or before 31st October 2013 in the same booking class. This will be at no additional cost to the passenger and if required, the validity of the ticket may be extended. Re-booking/re-routing will also be permitted onto an available Emirates flight to/from Amman in the same booking class at no additional cost to the passenger. Transportation between Cairo and Amman will be at the passenger’s own expense and Emirates will not bear any expenses related to their surface travel. Only one free of charge change will be permitted per ticket. Any additional changes will entail the applicable change fee if any as per the fare rule. Passengers who wish to cancel their trip may have their remaining coupons exchanged for a MCO (travel voucher) for future travel on Emirates or refunded for the reassessed value of the remaining portion of the flight itinerary. Travel vouchers for future travel on Emirates will be valid for one year from the date of issue. Emirates Skywards members who wish to refund their tickets may do so without any cancellation charges. Expired Miles will be reinstated to the member’s account. Emirates Skywards reward tickets which are unutilised or partially utilised can be rerouted to other Emirates destinations in line with commercial ticket policy at no additional cost. Re-routing/endorsements onto other airlines are not permitted. The options as outlined above are however, not available to passengers travelling on tickets issued as a part of an inclusive tour by a tour operator or travel agent. Such passengers should be requested to contact their respective tour operator or travel agent for reissue or cancellation. As this situation is beyond the control of Emirates, liability towards our passengers is limited in accordance with Emirates’ Conditions of Carriage for Passengers and Baggage. Passengers are invited to contact their travel insurers. Emirates Flights to Damascus, Syria Emirates has, with immediate effect, suspended its daily EK913 and EK914 services to/from Damascus until further notice. Emirates apologises for any inconvenience caused to its customers, however the safety of our passengers and crew is of the highest priority and will not be compromised. Passengers holding tickets to/from Damascus are advised to contact their local Emirates office and check the status of their flight below, where information is updated every five minutes.
Posted on: Sun, 22 Sep 2013 07:56:45 +0000