Employment Opportunities for Veterans This is a huge opportunity for veterans looking for employment opportunities! I’m posting the job descriptions for 8 jobs below. San Antonio, TX - 1 posting with 258 openings. There are 153 openings with a start date of October 6, 2014 and 105 openings with a start date of October 27, 2014. Austin, TX – 2 postings with 25 total openings Athens, TX – 1 posting with 48 openings Oklahoma City, OK – 1 posting with 14 openings Albany, NY – 2 postings with 70 total openings New York, NY – 1 posting with 12 openings Before I post the job descriptions below for these opening in San Antonio, Austin and Athens, I want to convey this message to you directly from my client. At this time, our client is only accepting applications and resumes from military veterans. --------------------------------------------------------- A. Customer Service Representative (San Antonio, TX) $11.54 per hour ($12.02 per hour for bilingual capability in English and Spanish). 153 openings. Candidates to start on October 6, 2014. Responds to customer phone inquiries in a prompt, courteous and concise manner. Provides callers with an unbiased information to assist customers with application and eligibility requirements. Accesses, reads, and interprets customers and provider data elements within customer’s application. Performs accurately all data entry functions to reflect customer activity/transactions. Answers customer questions and assists in problem resolution. Assists customers in the enrollment process. Documents all customer encounters in clear and concise logs. High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered. Background in health care, human services, or customer service. Knowledge of Texas health and social services programs, and geographical area. Experience in data entry and call centers. Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously. 50% BILINGUAL RATE Pay rate is $11.54 an hour for non-bilingual and $12.02 for bilingual. Interviews to start on 9/10/2014. There will also be a need for 105 Customer Service Representatives in the same location with class start date on October 27, 2014. Training Hours: ES- 9:30 AM - 6:30 PM M-F, 4 wks – subject to change Shift Hours: 8:00 AM - 5:00 PM or 11:00 AM - 8:00 PM M-F subject to change Note: At this time, our client is only accepting applications and resumes from military veterans. Our client is looking to hire military veterans for these positions. To apply, veterans please send tailored resume to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting. --------------------------------------------------------- B. Job #17930 Client Services Rep - Call Center (Austin, TX) $12.00 per hour. 1 opening. Candidate to start on September 2, 2014. Client Services Rep – Call Center (Austin, TX) $12 p/hr Responds to customer phone inquiries in a prompt, courteous and concise manner. Provides callers with an unbiased information to assist customers with application and eligibility requirements. Accesses, reads, and interprets customers and provider data elements within customer’s application. Performs accurately all data entry functions to reflect customer activity/transactions. Answers customer questions and assists in problem resolution. Assists customers in the enrollment process. Documents all customer encounters in clear and concise logs. High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered. Background in health care, human services, or customer service. Knowledge of Texas health and social services programs, and geographical area. Experience in data entry and call centers. Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously. Note: At this time, our client is only accepting applications and resumes from military veterans. Our client is looking to hire military veterans for these positions. To apply, veterans please send tailored resume to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting --------------------------------------------------------- C. Job #17944 Client Services Rep - Call Center (Austin, TX) – $12.00 per hour. 24 openings. Candidates to start on October 6, 2014. Job Description Client Services Rep – Call Center (Austin, TX) $12 p/hr - Part Time SCHEDULE: Training schedule would be 9:30 – 3:30 p.m. with no breaks but a half hour Lunch After classroom training is over an option of either 9:30 – 3:30 with a half hour lunch or 9:30 to 4 with an hour lunch. Responds to customer phone inquiries in a prompt, courteous and concise manner. Provides callers with an unbiased information to assist customers with application and eligibility requirements. Accesses, reads, and interprets customers and provider data elements within customer’s application. Performs accurately all data entry functions to reflect customer activity/transactions. Answers customer questions and assists in problem resolution. Assists customers in the enrollment process. Documents all customer encounters in clear and concise logs. High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered. Background in health care, human services, or customer service. Knowledge of Texas health and social services programs, and geographical area. Experience in data entry and call centers. Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously. Note: At this time, our client is only accepting applications and resumes from military veterans. Our client is looking to hire military veterans for these positions. To apply, veterans please send tailored resume to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting --------------------------------------------------------- D. Job #17942 Client Services Rep - Call Center (Athens, TX) $11.00 per hour. 48 openings. Candidates to start on October 6, 2014. Client Services Rep – Call Center (Athens , TX) $11 p/hr Responds to customer phone inquiries in a prompt, courteous and concise manner. Provides callers with unbiased information to assist customers with application and eligibility requirements. Accesses, reads, and interprets customers and provider data elements within customer’s application. Performs accurately all data entry functions to reflect customer activity/transactions. Answers customer questions and assists in problem resolution. Assists customers in the enrollment process. Documents all customer encounters in clear and concise logs. High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered. Background in health care, human services, or customer service. Knowledge of Texas health and social services programs, and geographical area. Experience in data entry and call centers. Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously. Note: At this time, our client is only accepting applications and resumes from military veterans. Our client is looking to hire military veterans for these positions. To apply, veterans please send tailored resume to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting --------------------------------------------------------- E. Job #17943 Client Services Rep - Call Center (Oklahoma City, OK) $11.00 per hour. 14 openings. Candidates to start on September 23, 2014. Client Services Rep – Call Center (Oklahoma City, OK) $11 p/hr Responds to customer phone inquiries in a prompt, courteous and concise manner. Provides callers with unbiased information to assist customers with application and eligibility requirements. Accesses, reads, and interprets customers and provider data elements within customer’s application. Performs accurately all data entry functions to reflect customer activity/transactions. Answers customer questions and assists in problem resolution. Assists customers in the enrollment process. Documents all customer encounters in clear and concise logs. High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered. Background in health care, human services, or customer service. Knowledge of Oklahoma health and social services programs, and geographical area. Experience in data entry and call centers. Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously Both monolingual and bilingual English/ Spanish is highly preferred Note: At this time, our client is only accepting applications and resumes from military veterans. Our client is looking to hire military veterans for these positions. To apply, veterans please send tailored resume to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting --------------------------------------------------------- F. Job #18165 Eligibility Specialist I (Albany, NY) $13.50 per hour. 10 openings. Candidates to start on October 20, 2014. Position is responsible for determining the accuracy of in-process and processed applications and taking appropriate action as needed to make corrections for the New York Health Benefits Exchange Duties / Responsibilities: ·Retrieves imaged documents from database for data entry. ·Researches case identity from account records and links documents to account records. ·Determine and take appropriate corrective actions. Reprocesses applications, including case repair, and missing information responses in an accurate and timely manner. ·Responds to forwarded, written (email and task driven) and oral (phone) requests/complaints from clients pertaining to some aspect of their account that they do not understand or agree with, as assigned. ·Meets all performance requirements associated with eligibility & enrollment processes. ·Performs other duties as may be assigned by management. ·Determines best path for document problem resolution. ·Selects the appropriate client/account to associate documents. ·Ability to identify risk and escalate to management. ·Route technical issues to the appropriate staff. Education Required: High School Diploma, GED or equivalent certification Background & Experience Required: Ability to type and process material in an expeditious manner Ability to perform comfortably in a fast-paced, deadline-oriented work environment Ability to successfully execute many complex tasks simultaneously Ability to work as a team member, as well as independently Ability to follow instructions and perform repetitive tasks Ability to learn new software programs Ability to regularly attend work at various shift times as assigned Note: At this time, our client is only accepting applications and resumes from military veterans. Our client is looking to hire military veterans for these positions. To apply, veterans please send tailored resume to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting --------------------------------------------------------- G. Job #18166 Consumer Services Specialist III (Individual) (Albany, NY) $14.50 per hour. 60 openings. Candidates to start on September 22, 2014. Duties / Responsibilities: ·Provide assistance to consumers seeking health care coverage including providing information on financial assistance programs and public health care programs (Medicaid, FHP, and CHIP) ·Process applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, and interpreting of determinations ·Process enrollments into QHPs, plan changes, and dis enrollments ·Processing of life events and special enrollment periods ·Assist Brokers and Navigators with inquiries and eligibility and enrollment issues as appropriate. ·Transfer/referrals of calls to appropriate entities including in-person assisters, LDSS staff, issuers, other consumer support resources, and SHOP Service Center specialists ·Perform co-browse interactions with consumers seeking assistance with the application process via the HBE Portal ·Assist customers including prospective enrollees and people assisting enrollees or acting on their behalf, via the phone and web in accordance with all Department and MAXIMUS performance standards, policy and procedures, and protocols. ·Assist in explaining plan enrollment options including but not limited to covered services, participating providers, and cost. ·Provides information and direction to callers regarding web-based, mail-in and telephone application/renewals, and other programs as applicable ·Facilitates the fulfillment of caller requests for materials via mail, email, or download. ·Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. ·Accesses, reads, and interprets data elements on all applicable MAXIMUS and state systems to provide support, resolve inquires, and educate callers. ·Escalate calls or issues to the appropriate designated staff for resolution as needed. ·Enters appropriate data and information into the applicable systems to process applications and/or update caller information, confirm the accuracy of the customer information and uses every call as an opportunity to provide education and support. ·Facilitates translation services for non-English speaking callers according to procedures. ·Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems. ·Performs other duties as assigned by management. Education Required: Associates or Bachelor’s degree from an accredited college or university and/or previous experience in customer service. Background & Experience Required: Preferable experience in a Call Center, human services, health care or service-related field; Note: At this time, our client is only accepting applications and resumes from military veterans. Our client is looking to hire military veterans for these positions. To apply, veterans please send tailored resume to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting --------------------------------------------------------- H. Job #18167 Consumer Services Specialist III (Individual) Bilingual (New York City, NY) $16.58 per hour. 12 openings. Candidates to start on October 13, 2014. Duties / Responsibilities: ·Provide assistance to consumers seeking health care coverage including providing information on financial assistance programs and public health care programs (Medicaid, FHP, and CHIP) ·Process applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, and interpreting of determinations ·Process enrollments into QHPs, plan changes, and dis enrollments ·Processing of life events and special enrollment periods ·Assist Brokers and Navigators with inquiries and eligibility and enrollment issues as appropriate. ·Transfer/referrals of calls to appropriate entities including in-person assisters, LDSS staff, issuers, other consumer support resources, and SHOP Service Center specialists ·Perform co-browse interactions with consumers seeking assistance with the application process via the HBE Portal ·Assist customers including prospective enrollees and people assisting enrollees or acting on their behalf, via the phone and web in accordance with all Department and MAXIMUS performance standards, policy and procedures, and protocols. ·Assist in explaining plan enrollment options including but not limited to covered services, participating providers, and cost. ·Provides information and direction to callers regarding web-based, mail-in and telephone application/renewals, and other programs as applicable ·Facilitates the fulfillment of caller requests for materials via mail, email, or download. ·Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. ·Accesses, reads, and interprets data elements on all applicable MAXIMUS and state systems to provide support, resolve inquires, and educate callers. ·Escalate calls or issues to the appropriate designated staff for resolution as needed. ·Enters appropriate data and information into the applicable systems to process applications and/or update caller information, confirm the accuracy of the customer information and uses every call as an opportunity to provide education and support. ·Facilitates translation services for non-English speaking callers according to procedures. ·Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems. ·Performs other duties as assigned by management. Education Required: Associates or Bachelor’s degree from an accredited college or university and/or previous experience in customer service. Background & Experience Required: Preferable experience in a Call Center, human services, health care or service-related field; Note: At this time, our client is only accepting applications and resumes from military veterans. Our client is looking to hire military veterans for these positions. To apply, veterans please send tailored resume to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting John Engstrom Veterans Recruiting Specialist
Posted on: Thu, 11 Sep 2014 19:25:40 +0000
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