. Enterprise Software Getting More Mobile A new survey finds that 73 percent of developers plan to extend enterprise applications to mobile devices in the next year. A Third of IT Shops Support Personal Smartphones, Tablets at Work Some IT shops provide technical support for personal smartphones, tablets and laptops used at work, but the percentage is still relatively small, a poll found. Are Workers More Productive? Most people prefer using their personal smartphone or tablet for work than a company-issued one. Does this mean their productivity will increase? Probably, Young Employees Say a ‘Right’ Not ‘Privilege’ Also, surveyed would violate anti- policies to use personally owned device at work . Making Sense of the Work-Personal The bring-your-own-device trend intersects the lines of personal and work lives, stirring up a mess of problems for enterprise IT leaders, from dealing with lost devices to keeping corporate data out of consumer cloud services BYOD: IT Execs Learn to Let Go of ‘Command and Control’ Mindset The consumerization of IT has some managers giving up gatekeeping. An BRING YOUR OWN DEVICE Enterprise mobility is on the rise, driven in large part by the Bring Your Own Device (BYOD) trend. Corporations that allow employees to use their personal smartphones and tablets for work—currently about a third of IT shops, according allow workers to log on anytime, from anywhere, not just the office. This ability boosts employee productivity and satisfaction, as well as communication and collaboration. But BYOD brings some concerns, as well. Blurring the line between personal and corporate use raises security, compliance, and ownership issues. And, IT leaders must ask themselves, does the BYOD trend actually make workers more productive, or is IT simply caving in to employee demand? These and other questions are addressed in this compiled from articles by Computerworld, Custom publishing from COMPUTERWORLD ,BYOD a ‘Right’ Not ‘Privelege’ Let Go of ‘Command and Control’ Mindset Making Sense of Work- Personal Device Blur BYOD Workers More Productive? Third of Shops Support Personal Devices Enterprise Software Getting More Mobile COMPUTERWORLD BRING YOUR OWN DEVICE An interactive .BYOD a ‘Right’ Not ‘Privelege’ Let Go of ‘Command and Control’ Mindset Making Sense of Work- Personal Device Blur BYOD Workers More Productive? Third of Shops Support Personal Devices Enterprise Software Getting More Mobile COMPUTERWORLD Industry Trend Enterprise Software Getting More Mobile MOBILE APPLICATION DEVELOP¬MENT, including the need to ex¬tend enterprise applications to mobile devices, is growing in prom¬inence, according to research re¬ported recently by Evans Data. Evans expects mobile and tab¬let applications to become a huge part of the development land¬scape. Between 35 and 40 per¬cent of developers do some type of mobile development or target mobile devices at some point, founder and CEO of Evans Data, in a presenta¬tion at the Evans Data Developer Relations ,Seventy-three percent of de¬velopers plan to extend enterprise applications to mobile devices in the next 12 months, “This is a big problem for large enterprises who suddenly have not just PCs to target, but all sorts of form factors,” reeled off a variety of facts and figures based on the company’s recent surveys, which also cover topics ranging from software development methodolo¬gies to cloud computing to devel¬oper locations worldwide. By 2015, there will likely be more software de¬velopers in India than there are in the United States, Evans also found a growing use of agile development, typi¬cally is characterized as develop¬ment processes that incorporate short iterations of development and more participation by intend¬ed users of the software, re¬ally has come on the scene, and it’s being embraced everywhere by developers,“It’s very attractive to developers because it removes a lot of [situations involv¬ing] working on something for a long time only to see it changed.” But traditional waterfall-style de¬velopment “is still a method being used by many people,” Developers also are increasing their usage of scripting languages, and de¬velopers see cloud computing in their future. All told, 83 percent of developers surveyed anticipate some type of cloud development, with Internet Explorer being the top browser targeted by cloud develop¬ers. “Cloud development is going to reach out and touch clients in all different kinds of form factors, Impeding cloud devel¬opment, however, is a perceived lack of cloud development skills. Social media usage also has become prominent with develop¬ers. “It turns out that developers are on Facebook . A new survey finds that 73 percent of developers plan to extend enterprise applications to mobile devices in the next year .InfoWorld BRING YOUR OWN DEVICE BYOD a ‘Right’ Not ‘Privelege’ Let Go of ‘Command and Control’ Mindset Making Sense of Work- Personal Device Blur BYOD Workers More Productive? Third of Shops Support Personal Devices Enterprise Software Getting More Mobile COMPUTERWORLD Industry Trend A Third of IT Shops Support Personal Smartphones, Tablets at Work SOME IT SHOPS provide technical support for personal smartphones, tablets and laptops used at work, but the percentage is still relatively small, businesses surveyed in nine countries, 32% said they support personal smartphones, while 37% said they support tab¬lets, Laptops owned by workers got the highest level of IT technical support, at 44%. The overall level of support for personal devices was 44% in Bra¬zil, Russia, India and China, known as the BRIC countries, which have a larger number of young workers and growing economic power. The five non-BRIC countries surveyed, U.S., U.K., Germany, Australia and Japan, had support levels at 28%, theorized that the five non-BRIC countries consider Bring Your Own Device (BYOD) programs as causing both technical and le¬gal problems, while BRIC coun¬tries see only technical concerns. “In BRIC countries, employee turnover can be high in some sec¬tors, leading to more theft of de¬vices and data [so] BYOD and virtualization can reduce those en¬terprise losses. However, the fast growth pre¬dicted in smartphone and media tablet shipments in the next five years will drive IT consumeriza¬tion, which requires enterprises to make their IT infrastructure mo¬bile-ready for workers using their personal devices, Lee noted. The essential tools need for de¬veloping a standard mobile-ready environment include mobile de¬vice management, network ac¬cess control and mobile data pro¬tection, also urged companies to set up a mo¬bility strategy team inside the IT department for data management and to develop a BYOD policy to balance costs and consider ways to reimburse workers. The survey was conducted in October and November of 2011.• Some IT shops provide technical support for personal smartphones, tablets and laptops used at work, but the percentage is still relatively small. BRING YOUR OWN DEVICE BYOD a ‘Right’ Not ‘Privelege’ Let Go of ‘Command and Control’ Mindset Making Sense of Work- Personal Device Blur BYOD Workers More Productive? Third of Shops Support Personal Devices Enterprise Software Getting More Mobile COMPUTERWORLD Industry Trend Are BYOD Workers More Productive? BRING-YOUR-OWN-DEVICE, or BYOD, is a movement blurring the line between work and personal life. After all, BYOD is all about employees using personal smart¬phones and tablets for business purposes. So does this mean people check Facebook when they should be working or read job-related emails on weekends? In other words, does BYOD help or hinder worker productivity? The easy answer, of course, is both. But CIOs need to tip the scales toward worker performance gains if they’re going to endorse a BYOD program, especially since many poorly managed mobile BYOD programs end up costing more than company-owned device programs. Other CIOs may not have much of a choice with BYOD programs that act as a kind of rallying cry for people to demand certain tech gadgets at work. The silver lining, though, is that BYOD really does lead to net worker productivity gains. Con¬sider this likely scenario: A work¬er wants to turn in her corporate-owned in favor of her personal iPhone, will enthu¬siastically personalize her iPhone with productivity tools and apps that deliver up-to-the-minute data, as opposed to the less-customiz¬able BlackBerry. In turn, the personal iPhone will accelerate her responsiveness. “They are also more likely to have their device with them at all times, not only during work hours, which means they are more ac¬cessible and in-touch,” Borg says. BYOD also helps in recruitment and getting new hires up to speed quickly. Mobile devices have be¬come very personal, like a wallet or purse, and so potential employ¬ees will want to work at a compa¬ny that lets them use their person¬al devices. Since they are already familiar with, say, the iPhone, they don’t need to learn the acrobatics and shortcuts of the BlackBerry. “The way to give the greatest choice is through a BYOD pro¬gram. Mobi Wireless Man¬agement, a software and services provider advising Fortune 100 com¬panies on wireless strategies, told CIO. “This can be good for in¬dustries that are very competitive for the brightest employees, such as law firms. It’s an extra perk.” But CIOs prefer quantitative metrics over qualitative hearsay, and clear-cut BYOD performance gains are somewhat elusive. Aberdeen suggests looking at Most people prefer using their personal smartphone or tablet for work than a company-issued one. Does this mean their productivity will increase, CIO An interactive BRING YOUR OWN DEVICE BYOD a ‘Right’ Not ‘Privelege’ Let Go of ‘Command and Control’ Mindset Making Sense of Work- Personal Device Blur BYOD Workers More Productive? Third of Shops Support Personal Devices Enterprise Software Getting More Mobile COMPUTERWORLD BYOD productivity gains in terms of how new devices can improve workflow efficiencies. “Although the temptation is to measure specific processes and estimate the num¬ber of minutes shaved off routine activity, it’s advisable to look at pro¬cess workflows that would otherwise have long bottlenecks without ubiq-uitous mobile access, The iPad, a popular candidate for inclusion in BYOD programs, recent¬ly changed the way Corp., a 100-year-old hydraulics maker, sold its products, basically upending the sales workflow process. CIO Jus¬tin measures iPad worker productivity gains by monitoring or¬der intake rate and length of sales cycle, from opportunity to quote to the actual order. “That used to take days and weeks in the legacy process, and now we’re down to hours and minutes.OpinionAn interactive .BRING YOUR OWN DEVICE BYOD a ‘Right’ Not ‘Privelege’ Let Go of ‘Command and Control’ Mindset Making Sense of Work- Personal Device Blur BYOD Workers More Productive? Third of Shops Support Personal Devices Enterprise Software Getting More Mobile COMPUTERWORLD Market Survey A SURVEY that asked thousands of young “20-something” workers their attitudes about bring-your-own-device” policies found slight¬ly more than half view it as their “right” to use their own mobile de¬vices at work, rather than BYOD being just a “privilege.” Fortinet, which sponsored the survey, says it decided to focus the BYOD-related questions spe¬cifically on college-educated em¬ployees between the ages of 20 and 29 because this younger segment—the future of the work¬force—is digitally savvy, and their first phone may be a smartphone. The 3,872 young workers re¬sponding to the BYOD survey said they already regularly engage in the practice of using personally owned mobile devices at work. And apparently thumbing their nos¬es at corporate policies, they would gladly break any anti-BYOD rules and “contravene a company’s security policy that for-bids them to use their personal de¬vices at work or for work purposes.” The survey was conducted by research firm Vision Critical in 15 countries, including the U.S., U.K., Germany, Italy, Spain, Poland, Unit¬ed Arab Emirates, India, South Ko¬rea, China, Singapore, Taiwan, Ja¬pan and Hong Kong. India was the country where the highest percent¬age of young workers, 66%, ad¬mitted they already have or would contravene policies banning BYOD device use. In addition, about 30% of all those surveyed indicated they’d contravene policy on “non-approved applications.” Sixty-nine percent want a “Bring Your Own Ap-plication” environment where “us¬ers create and use their own cus¬tom applications at work.” Two-thirds of those surveyed believe they, not the company, should be responsible for the security of devices used for work purposes. “The survey clearly reveals the great challenge faced by organi¬zations to reconcile security and BYOD. “While users want and expect to use their own devices for work, mostly for personal convenience, they do not want to hand over re¬sponsibility for security on their devices to the organization. Young Employees Say BYOD a ‘Right’ not ‘Privilege’ Also, surveyed would violate anti-BYOD policies to use personally owned device at work .BRING YOUR OWN DEVICE BYOD a ‘Right’ Not ‘Privelege’ Let Go of ‘Command and Control’ Mindset Making Sense of Work- Personal Device Blur BYOD Workers More Productive? Third of Shops Support Personal Devices Enterprise Software Getting More Mobile COMPUTERWORLD Industry Perspective BYOD: Making Sense of the Work-Personal Device Blur A PANEL OF FIVE IT executives gathered on the main stage of the Consumerization of IT in the En¬terprise Conference and Expo, or CITE, in San Francisco recently to discuss ways to empower a fast-emerging class of workers. Called the bring-your-own-device workforce, these employees want to marry corporate computing with their personal tech gadgets, such as iPhones, iPads and Android de¬vices. They rely on these devices to manage their personal lives and get work done. It’s the latter part that has CIOs scrambling for ways to support them. “BYOD is a good story: It has excitement, love, drama, and pos¬sibly murders in the making, In reality, BYOD is hard to imple¬ment and support.” The BYOD Challenge BYOD is a new computing par¬adigm that seemingly creates more questions than answers. It’s important to note that BYOD is often used synonymously with consumerization of IT and even mobility. But BYOD differs from the others because of its “person¬al use” nature. That is, employ-ees own the devices and thus feel empowered to download and visit whatever apps and Websites they choose. Meanwhile, IT leaders must en¬sure corporate data either at rest or in motion on these devices are secure and can be wiped in case the devices are lost or the em¬ployee leaves the company. Also, IT must make sure that corporate data cannot leave its purview to, say, a cloud storage provider. The panelists joined attendees and broke out into workgroups to grapple with various BYOD con¬cerns. The top concerns were: social networking on devices; re¬quests to support new devices: the consumer cloud storage problem; enterprise app The bring-your-own-device trend intersects the lines of personal and work lives, stirring up a mess of problems for enterprise IT leaders, from dealing with lost devices to keeping corporate data out of consumer cloud services. By CIO An interactive BRING YOUR OWN DEVICE BYOD a ‘Right’ Not ‘Privelege’ Let Go of ‘Command and Control’ Mindset Making Sense of Work- Personal Device Blur BYOD Workers More Productive? Third of Shops Support Personal Devices Enterprise Software Getting More Mobile COMPUTERWORLD stores; white-black listing apps; and dealing with lost devices. Work, Meet Life Truth is, BYOD blurs the lines be¬tween work life and personal life. For instance, a salesperson might fire up her Face¬book app and update her status when a friend starts a Facebook chat to discuss a business opportunity. The iPhone 4S—a popular BYOD gadget—has a high-resolution cam¬era, which often leads to direct post¬ing of social pictures on Facebook. who works at a winery related that the company pol¬icy warned that any employee post¬ing pictures on social media of un¬derage drinking would be fired. the Enterprise Mo¬bility Foundation, also pondered the sticky-yet-common scenario when a CEO comes to the CIO with an order to support his shiny new device. If the CIO chooses not to support the BYOD device, he risks alienat¬ing the CEO. If the CIO chooses to support the device, he risks open¬ing up the floodgates to chaos: VPs, GMs, directors and others will want to use the same device for personal use and work, too. One response is to isolate the CEO and his device into a “test group” in order to buy time to cre¬ate a BYOD strategy and policy. Win¬throp recommends sitting down with the CEO to go over the impact and corporate risks associated with al-lowing a new device on the network. The trick for the CIO is to make sure corporate data doesn’t find their way onto these mostly free consumer services. Some cloud storage service provid¬ers offer an enterprise service. The key is to make it easy and seam¬less for end-users who are familiar with simple-to-use. “You could try to push people to Sharepoint but that’s probably not going to work, Building a corporate app store for BYOD can also be quite a feat. That’s when you’ll need to tap so¬cial networks whereby employees can discuss which apps are good on the job, and which ones should be avoided, Blacklisting apps without this discovery period can lead to trouble; employees won’t stop using apps on BYOD devices because of an IT mandate. An app store can also play in your favor, too. By creating app stores for various devices, em¬ployees in a BYOD program can choose the device that has the apps and Web services available to it. “Give users a sliding scale. Perhaps the biggest concern with BYOD is lost devices—and lost cor¬porate data. Most companies with a BYOD policy will reserve the right to wipe the lost device. There’s just one problem: An employee has to report the device as lost. This could take weeks before the em¬ployee relents, reports the device lost, and loses all the data on it. One of the recommendations by the panel is to take a tiered approach, as a way to give em¬ployees the incentive to report a lost BYOD device. That is, lock it down first before wiping it. Clearly, BYOD opens up a host of concerns for CIOs. But CIOs should work through these issues sooner rather than later. “Don’t lie to yourself, people are going to use these devices,” Industry PerspectiveAn interactive BRING YOUR OWN DEVICE BYOD a ‘Right’ Not ‘Privelege’ Let Go of ‘Command and Control’ Mindset Making Sense of Work- Personal Device Blur BYOD Workers More Productive? Third of Shops Support Personal Devices Enterprise Software Getting More Mobile COMPUTERWORLD User Perspective BYOD: IT Execs Learn to Let Go of ‘Command and Control’ Mindset might be all about nurturing and empowerment, but the IT de¬partment at parent company Sesa¬me Workshop has historically been a bit more like the Grouch in its zeal to control technology. Like most corporate IT shops, Workshop’s 25-person IT group was charged with keeping the data center running smoothly and directing whatever hardware and software platforms were put into play. The mandate changed, howev¬er, a couple of years back when the top IT post was elevated to an executive-level position. The move was part of a plan to help ad¬vance the companywide charter of interactive customer engage¬ment via a multitude of media, including the Web, social media networks and mobile platforms. Soon, the mindset of open¬ly embracing new technologies started to filter over to internal IT practices. Instead of a command-and-control mentality, IT began a concerted effort to become the department of ‘yes,’ including giv¬ing the green light to the use of personal devices in the workplace. “I made it clear to everyone in the department that ‘no’ is never an answer—we can tell them ‘This is how we can help you do this’ or ‘This is another option,’ but we cannot flat out say no,” Workshop. Broadwater, like a growing number of forward-thinking IT ex¬ecutives, has aptly recognized that saying no in today’s climate of consumer-driven IT is just an opening for business to do an end-run around the department and potentially the CIO’s spot at the executive table. With ready access to pay-by-the-pound cloud-based services covering everything from project management software to ERP, business users can easily license whatever software they need with¬out intervention from IT. Moreover, as employees make personal in¬vestments in their own state-of-the-art smartphones and tablets, they want the option of using their own gear on the job. Rather than trying to block us¬ers from bringing personal devic¬es into the enterprise or restrict¬ing access to social networking venues like Twitter or Facebook, savvy CIOs are actually facilitating the juggernaut that’s become the consumerization of IT. “The reality is employees have their own devices, they’re using on¬ The consumerization of IT has some managers giving up gatekeeping. The result? More productive employees, more rewarding tech jobs. Computerworld An interactive BRING YOUR OWN DEVICE BYOD a ‘Right’ Not ‘Privelege’ Let Go of ‘Command and Control’ Mindset Making Sense of Work- Personal Device Blur BYOD Workers More Productive? Third of Shops Support Personal Devices Enterprise Software Getting More Mobile COMPUTERWORLD line services for both personal and professional use, and they’re saying what they’re saying on social me¬dia channels, control of none of those platforms, so you either have to embrace the reality of it or get steamrolled, “Your choice is to become the forward-thinking, market-driving, high-value CIO or remain as the head of some back-office operation.” Gatekeeper no more While the thought of ceding con¬trol can send even the most confi¬dent IT exec into a panic, experts contend this is not a moment to throw up your hands and capitu¬late. CIOs embracing “bring your own device” (BYOD) policies are reporting a real upside, claiming users are far more productive and satisfied with both their work envi¬ronment and their newfound rela¬tionship with IT. Early feedback shows that com¬panies can actually save money with smart BYOD policies, thanks to reduced support costs. Beyond that, CIOs, unencumbered by a spate of operational responsibili¬ties related to buying and support¬ing hardware, role from gatekeeper of technology to enabler of strategic technology services that empow¬er the business. IT execs must be getting the message, because a growing number are getting on board with BYOD and consumerization. Ac¬cording to a November 2011 sur¬vey of C-level executives by Avanade, a managed services provider, nearly three-quarters (73%) of respondents said es¬calating use of employee-owned technology is a top priority in their organization, and 60% said they are now adapting IT infrastructure to accommodate personal de¬vices in lieu of putting policies in place to restrict their usage. For the responding executives, the main attraction of BYOD has less to do with recruiting and re¬taining younger employees, and more to do with increasing pro-ductivity in their organizations. Some 58% of survey re¬spondents said the greatest ben¬efit of BYOD is the ability to allow employees to work from any-where, while 42% said it’s that employees are much more willing to log work time after hours. Benefits aside, BYOD certainly presents a thorny set of challeng¬es for IT, particularly as they re¬late to managing risk around data security. “Managing risk relative to data privacy and security—that re¬mains the “That said, the difference in this trend is a lot of what you already pro¬vide to your employees can now be provided in new ways. You can get greater ROI on existing invest¬ments if you’re open to provid¬ing more usage and more access paths. The first step involves pushing a tried-and-true directive—forging a closer relationship with busi¬ness users—to the next level. “You have to get closer to customers so you can understand the things they’re really passionate about and try to create some flexibility there. “The pie chart of the CIO has changed, and they need to spend a bigger slice of time with sales and marketing and with customers.” didn’t come up through the traditional IT ranks but rather spent time on the in¬vestment banking side and has business experience running soft¬ware startups, says his most im¬portant ally these days is the firm’s recently-hired chief market¬ing officer, with whom he works closely to push the firm’s new dig. BRING YOUR OWN DEVICE BYOD a ‘Right’ Not ‘Privelege’ Let Go of ‘Command and Control’ Mindset Making Sense of Work- Personal Device Blur BYOD Workers More Productive? Third of Shops Support Personal Devices Enterprise Software Getting More Mobile COMPUTERWORLD ital agenda, which establishes a variety of new entry points for the customer experience, including mobile platforms. “It’s all about the new relation¬ship,” he says. “We’re not the or¬der taker waiting for marketing to tell us their road map so we can build it out.” The two groups col-laborated closely to launch newly designed interactive website for its financial advisor customers and are now working to identify website capabilities that lend themselves to mobile apps, which will be launched over the next year, is so adamant about the new customer focus that he’s instituted policies to ensure the mindset filters down to his 100-person IT crew. Prospective hires are evaluated on their abil¬ity to engage with business, and a key performance metric for IT staffers is how well their internal customers rate them on their abil¬ity to deliver not just service, but sound business advice. “One of the explicit ways we mea¬sure and pay people is based on feedback from internal customers, “It used to be whether you were ‘on time and on budget.’ Now it’s about whether you’ve es¬tablished relationships where peo-ple seeks out your advice.” Not all IT staffers are currently evaluated on their ability to forge relationships with the business— it’s a formal requirement for his direct reports and managers only. The department is moving in that direction, however, and has instituted a number of programs to foster IT and business interaction. Among the initiatives: Putting the goal front-and-center at off-site meetings, making internal relationships a component of annual reviews, and allocating budget for IT staffers and business users to informally collaborate over lunch. CIO a global communications, engineering and integration provider. The new school is about leveraging technology to help motivate and make business users more productive, which he views as “new rules of engagement.” To that end, is now fully embracing a BYOD policy, giving users a choice of receiving a company-issued BlackBerry or a stipend plan that covers the bulk of costs related to using their personal device in the workplace. Opened the door to personal devices, however, doesn’t mean that IT has abdicated its role of securing corporate data assets. On the contrary, that task remains a top priority for IT, policies require BYOD users to sign a release giving IT the ability to wipe their device, including personal data like photos and music, in the event that it’s lost or stolen. The idea is to do what it takes to protect corporate IP while still making IT flexible and straightforward for users. “The old-school mindset is really less about win-win and more about. “The mere fact that the customer is a happy camper [with BYOD] is a benefit. Now you have an ally out there, not someone trying to work around you.” Remote wipes a must At financial services firm Vanguard, data security and compliance is a core mandate, even as the company moves to embrace consumer¬ization as part of its new agenda to leverage technology for collabora¬tion, communications and mobility, according. Instead of looking at regulation as an excuse to opt out of BYOD, IT group tackled security as a business problem to solve in order to deliver the ser-vices its customers—internal and User Perspective An interactive .BRING YOUR OWN DEVICE BYOD a ‘Right’ Not ‘Privilege’ Let Go of ‘Command and Control’ Mindset Making Sense of Work- Personal Device Blur BYOD Workers More Productive? Third of Shops Support Personal Devices Enterprise Software Getting More Mobile COMPUTERWORLD external—were demanding. “As users get used to more functionality on their smart phones, they want to bring them into [the enterprise]—it’s not a question of if, but a matter of when,“We accepted that premise and began to look at what the potential downside or threats were and then what we could do to address them.” In this case, instituted mobile device management software from Good Technology that gives users of all types of devices access to company email and calendars, yet at the same time have encryption and other security technologies that enable the IT group to prevent unauthorized access to other data. There is also the ability to remotely wipe the device if there is a problem. The more users take advantage of the corporate stipend program to cover BYOD devices, the more unencumbered IT is from having to administer day-to-day support. “We may no longer have to have a department that takes care of what goes wrong with the Blackberry. “Right now, if your BlackBerry is broken, you go to a crew member to get support. If a personal device isn’t working, IT isn’t going to get the call.” Under Broadwater’s direction, Sesame Workshop now also lets employees bring whatever device they want—phones, iPods, Android phones or tablets, or Win-dowse phones or tablets—to the job, as long as they sign a waiver giving IT the go-ahead to set some basic security parameters, including the ability to remotely wipe the device if necessary. Broadwater is also engaging his internal clients to help identify what technologies and capabilities Sesame Workshop’s external customers might be interested in. Via open competitions and steering committee reviews, employees from the business units are working alongside IT to champion new initiatives such as mobile apps and more interactive Web experiences— a change that Broadwater says is a win-win for the organization. “The new CIO needs to be really good at listening to the user and the world at large and then selling through the point to the CFO, legal and HR. It’s all about driving IT and business closer together so they work hand in hand.
Posted on: Sat, 15 Jun 2013 17:09:17 +0000
Trending Topics
Recently Viewed Topics
© 2015