Estate agency office admin job description To apply, email sam@Paramount-properties Knowledge, Skills and Experience Required Essential Desired Advanced computer skills, particularly Expert Agent database, Word, Excel and PowerPoint Good organisational skills Articulate with strong verbal and written communication skills Professional telephone manner Team player with a willingness to learn Good command of English language particularly in respect of grammar, spelling, punctuation etc. Self-motivated Must be able to use own initiative Must be able to work under pressure and to deadlines Ability to work with individuals at all levels. Flexible and can do attitude Full driving licence and access to a car to be used for business use The Person – Competencies, People behaviours Communication & Team Working Acts openly and honestly. Shows respect for others. Communicates with others in a clear and structured fashion (written and verbal). Demonstrates a can do approach. People Management & Development Delivers agreed performance objectives with required support. Demonstrates a willingness and appetite to learn. Creativity & Innovation Is curious, questioning and open minded about the way we do things. Commitment & Drive Has high standards and adheres to quality guidelines. Strives to deliver to the best of abilities at all times. Shows professionalism and loyalty to the Firm at all times. Business behaviours Commercial Knowledge & Business Strategy Shows a basic understanding of the marketplace in which the team / division operates. Business Generation & Financial Management Is results orientated and develops internal network of contacts - forging relationships with colleagues. Is mindful of the impact of external spend. Client Relationship Management Demonstrates politeness with clients and identifies appropriate courses of action. Technical behaviours Technical Knowledge Seeks opportunity to gain technical knowledge and skills in own field of expertise. Day-To-day Activities The office administrator is required to provide day-to-day administrative support to all team members. Duties include: Expert Agent System and OutLook Inputting client details Diary management Preparing client letters (utilising audio dictation) Preparing property particulars Managing uploads onto property websites Preparing and printing direct marketing materials and mail merges Sending clients marketing terms and conditions and ensuring receipt of client ID Liaison with book-keepers Preparing invoices Preparing market reports Maintaining client databases Client satisfaction surveys and testimonials Legislation compliance (including requirements of Property Ombudsman) Stationary management Supplier liaison (photographers, floorplans, stationery, leafleters) A wide range of other duties as required by the team• Diary management Email account management • Preparing client letters (utilising audio dictation) • Preparing property particulars • Managing uploads onto property websites • Preparing and printing direct marketing materials and mail merges • Sending clients marketing terms and conditions and ensuring receipt of client ID • Liaison with book-keepers • Preparing invoices • Preparing market reports • Maintaining client databases • Client satisfaction surveys and testimonials • Legislation compliance (including requirements of Property Ombudsman) • Stationary management • Supplier liaison (photographers, floorplans, stationery, leafleters) • A wide range of other duties as required by the team
Posted on: Thu, 09 Oct 2014 21:39:14 +0000
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