Eto reply ng profriends sa akin; Dear Mr. Vega, Good day! This is to confirm a receipt to your concern. In this light, we understand your points that you want to move-in to your new unit as soon as possible. However, there are instances that when the construction itself is adjusted, depending if there are circumstances that would hinder its progress. To namely the few are the unexpected volume of units and unforeseen weather conditions which is totally beyond our control. Though we acknowledge the delay in the completion of your Unit, Profriends requires ample time to complete the said Unit, to ensure that we deliver the Unit according to the standards we committed to our buyers. Moreover, with regards to the quality of our units, we stand by the structural integrity of the housing units we produce, having been in the industry for the last 15 years. We are continuously improving our building systems and technology, subjecting our panels to built-in stress tests. We assure you that our products are built to last. To further alleviate your concerns, please remember that you are required to personally inspect your unit prior to full acceptance and turnover. As such, you will be able to see for yourself whether there are any defects and our site engineers will be on hand to discuss with you the repairs which may be needed. We have learned that your account was already 9.41%. We hope we have satisfactorily addressed your concerns. Rest assured that we will be giving you feedback once we have an update on your account. For further queries and clarifications, please contact our customer service hotline at 727-7000 or email us at customerservice@profriends and our account officers will be glad to assist you. Thank you! Sincerely, Joyce D. de Mesa Client Relations Assistant Contact Center and Support Services Department Client Relations Group customerservice@profriends 727-7000
Posted on: Sat, 30 Aug 2014 16:47:27 +0000
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