From Christopher...................... If you did not receive an invoice then you do not owe anything for shipping and your order was already cleared with Trade2Europe. As we mentioned in an update elsewhere - we are having a hard time getting Trade2Europe / Eurologistix to actually SEND anything out. I will summarize the process we have been going through with them here: After sending them all prepaid shipping orders over 2.5 weeks ago, we heard back a few days later that they were holding all orders until we paid our shipping invoice. Me: What invoice? I have not received an invoice and the previous arrangement was for you to ship out immediately. We sent you a deposit, and your liaison said you would bill us within 30 days for the remainder. Eurologistix Accountant: OH the invoice I am preparing for you, I should have it ready in 48 hours. That arrangement is only available for previous customers of ours. Me:We could have paid this invoice over a month ago or provided a larger deposit, we told you the rush we were in and how long these customers have been waiting! Eurologistix ......silence..... A couple days later: Here is the invoice. Pay IT! So we wire transferred them the funds immediately, emailed them a copy of the bank transfer docs and requested that they start shipping ASAP but we have now have been waiting for 8 days to get some sort of response from them. Im not trying to pass the buck here. IF we were more familiar with international shipping perhaps we could have foreseen the problem and insisted on paying a larger deposit back in December, despite them telling us we were good to go. But thats fairly irrational to expect of myself. As soon as I hear a confirmation on their slow as molasses process I will update it everywhere! In the meantime, we have the invoices ready for Iceland, Norway and Sweden. They havent given us pricing on it, who knows how long it will take. We are going to use LP pricing as the estimate (LudoPakt -who doesnt provide tracking but at least moves at a good clip!) So far: for any other game designers out there our experience with LudoPakt has been way more satisfactory than anyone else we have worked with. (Albeit slightly more expensive AND no automatic tracking sent to the customer.) BTW there was a handful of UK Magi who got invoiced even though they already paid Shipping previously. We are sorry about that, DO NOT PAY THE INVOICE (I dont think anyone did) you were not imported correctly into our Paypal invoice sheet. WE have gone through and captured all of you, but I would send an email to me ANYWAY just to be sure you are sent out with everyone else. Cheers!
Posted on: Thu, 30 Jan 2014 14:52:10 +0000
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