GAUTENG DEPARTMENT OF INFRASTRUCTURE DEVELOPMENT POST: SENIOR DESKTOP TECHNICIAN REF NO- 04831 CENTRE: Johannesburg (Head Office) DIRECTORATE: ICT SALARY: R227 802 – 268 338 per annum (Plus benefits) REQUIREMENTS: Grade 12 Certificate, A+, N+. MCP/ MCDST, ITIL and National Diploma in IT will be an added advantage. At least 1 year experience in Desktop support environment and a valid driver’s license. COMPETENCIES : Relevant legislation and Public Service Regulations. Understanding of expectations of clients. SKILLS- Project management methodologies Communication skills. DUTIES: Perform hands-on fixes at the desktop level, install and upgrade software, implement file backups and configure system and applications. Perform preventative maintenance, check and clean workstations, printer and peripherals. Analyse information and evaluate results to choose the best solution and solve problem. Provide telephony support services including support of Departmental mobile phones. Coordinate the repairing and replacing of hardware equipment. Assist in coordinating special projects including network related writing plans and system installation, backup, maintenance and problem solving. Assist and provide support on WAN/LAN, and other technology as requested, including performing scheduled network tasks, updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support. Produce statistics and management reports relating to the regional office. Take ownership of user problems and follow up the status of problem on behalf of the user and communicate progress in a timely manner. Provide basic training I MS office application used within the organisation. NOTES: Applications can be hand delivered to Gauteng Department of Infrastructure Development, No. 11 Diagonal Street, Old JSE Building, Ground Floor- reception-HR Vacancies Box, or posted to Private Bag X8, Marshalltown, 2107 or apply online at gautengonline.gov.za. ENQUIRIES: Mr D Fasser, Tel No: (011) 355 5178 CLOSING DATE: 12 September 2014
Posted on: Fri, 29 Aug 2014 08:51:59 +0000
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