GUYS! What the hell are you doing that is fun? Some of you will - TopicsExpress



          

GUYS! What the hell are you doing that is fun? Some of you will say nothing... Well, look here and maybe, just maybe.. this may tickle your fancy! hehe Get in touch if you are interested :) Is this you: Professional, passionate about video games, problem solver, proactive, team worker, rigorous and detail oriented. You are smart, creative and practical at the same time. And of course, you are a gamer. Games are your first and your last thought every day. Responsibilities: Reporting to the Community Manager the Customer Care Agent responds to email inquiries regarding customer questions, problems and concerns. - Act as the company liaison for the community and customer base improving customer satisfaction and respond to customer complains. - Escalate reported bugs to other members of team which resulted in resolving issues and reduced customer ticket. - Analyze ticket traffic to identify issues to further reduced customer tickets. - Communicate updates. - Strengthen existing bounds with our high-value customers growing customer loyalty. - Support other colleagues in accordance with business needs. - Share ideas to improve business practices and quality of service, recognize, document and alert supervisors of trends in customer emails. Requirements: - At least 1 year of Customer Service experience. - Internet savvy and able to quickly learn customer service software application. - Ability to understand and support a variety of our games and services. - Excellent ability to communicate with customers by email. - Strong problem-solving skills, able to investigate and follow up appropriately. - Comfortable with a rapidly-changing environment. - Excellent English Level. German, Portuguese or Italian will be value. - Analytic skills. - Ability to handle heavy workloads. This will be you from now on: - Working on an international and talented team. - Flexible working-time. - Free beverages and snacks (coffee, tea, juices, fresh fruit). - Play area (ping-pong, free coin-ops, consoles). - Paddle and football courts. - Referral Bonus if you bring in other talented people like you. - Working in sunny Barcelona. We have the most amazing views of Barcelona and the sea from Social Point HQ. - After work company events every month.
Posted on: Mon, 26 May 2014 13:33:50 +0000

Trending Topics



Recently Viewed Topics




© 2015