HOUSEKEEPING ROOM ATTENDANT Location: PUBLIC Chicago Description The Job: To achieve and, ideally, exceed Company and hotel targets arising from the company core objectives and values, e.g. Guest Relations, Employee Relations, Costs & Efficiency, and Sales and Revenue. To be fully accountable for the people, product and profit within the hotel. To deliver excellence in customer service as well as exploiting opportunities for growth within the business. To ensure the company culture is visible in all aspects of the business. The Business: Ensure that company reporting systems are adhere to. Ensure all hotel policies, standards and local laws are followed. Responds all hotel policies, standards and local laws are followed. Ensure all linen closets are fully stocked with the necessary items for a guest rooms. Ability to follow instructions , direction and meet deadlines, including the thorough cleaning of 15 credits, as specified by Management Ability to lift, push or pull 50 pounds. All other responsibilities assigned by Management. The People: Behave at all times based on a customer responsive culture where exceptional customer service prevails. Ambassador and protector of the brand. Keeper of the brand and the company culture is carried at all levels of the company in the back and front of the house areas. Attentive, Accountable and highly organized and has the ability to plan multiple activities and meet deadlines. Excellent interpersonal and communication skills. Excellent phone skills, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times. Is Friendly, engaging, gracious, has the ability to focus and connect with all guests at all levels and employees and exceed their expectations. Has an upbeat, energetic, authentic and professional attitude at all times. Responds in a positive manner to assigned projects and request, developed by the Management. Has the will to take ownership. Be a team player. The Product: To maintain and follow Brand Values and operational core standards to ensure hotel is always well presented. Ensure that all guests using the hotel facilities are completely satisfied and believe that they have received an excellent value for their money. Develops relationships with guests in order to provide personalized service. Ensures we treat our guest as we would treat them in our own home. Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience. Undertake regular internal inspections to ensure company’s assets are well maintained and protected. In addition to performance of essential functions, this position may be required to perform supportive functions, with percentage of time performing each to be solely determined by the supervisor, based upon the particular requirements of the hotel. The Rest: Expert in Housekeeping and excellent knowledge of all departments internally. Protect the name of the hotel and company and ensure that no actions are taken within, or in the name of, the hotel that could bring the Company into disrepute. Takes action in all matters related to the safety, security, satisfaction and well being of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations. Assure the proper handling of VIPs. Protect their privacy and confidentiality. Ensuring compliance to all hotel policies and procedures at all levels. Maintains an innovative technical expertise through attendance of professional meetings and review of current literature and trends. Ability to work alone with minimal supervision. Ability to be flexible and self motivated. All other responsibilities assigned by Management. The Educational Requirements: A Minimum of 1 year housekeeping experience. Any combination of education and experience that provides the required knowledge, skill and ability. The Work Environment: Inside with protection from the weather but not necessarily changes in temperature. Various working conditions, including narrow areas and small confined spaces. Interruption in routine occurs in areas of the hotel that have high and intensive noise.
Posted on: Mon, 23 Sep 2013 23:48:45 +0000
Trending Topics
Recently Viewed Topics
© 2015