Handling customer complaints correctly is an incredibly important - TopicsExpress

Handling customer complaints correctly is an incredibly important part of the overall service experience you deliver. Oftentimes, a negative experience that a customer has with your business can be salvaged and turned into an opportunity to win them over for life. But being able to handle negative feedback in a positive way takes plenty of practice. Your business can get a head start by following established advice on interacting with customers in these less-than-ideal situations.

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