Heres another great testimonial for our Flagstaff shop. If youre travelling through Arizona and need some quick help. Vaughn and his team, as well as any Advanced Auto location, will do everything they can do get you back on the road. Mr. Heartsill, On 21 February; enroute from Four Seasons, Missouri to Phoenix, AZ, we stopped in Flagstaff to refuel our 06 Tahoe and wash some of the road grime off of it. While waiting in line to enter the car wash, steam started rising from the passengers side of the vehicle. I thought nothing of it assuming it was the spray from the car wash; however, when I pulled in to the carwash, and my temp gage started rising, I found out differently. I shut the engine off till the carwash was done, then restarted the engine and pulled into the parking lot. Raising the hood on the Tahoe, I found that the coolant recovery tank was empty and there was coolant all over the inner fender. Checking in the Exxon station store, I found they had no coolant for late model GM products and that was when I noticed the Goodyear sign on your store just down the road. I made a quick trip down the road and into your parking lot before the temp gage indicated overheating. I entered your store and was greeted by Deven and Gabe and when I indicated my problem, Deven got right on helping solve the problem. Between Deven and Elroy, they discovered that the original factory spring clamp on the coolant tank hose allowed the coolant to leak out under pressure and causing the overheating. A screw type clamp was installed, the coolant tank refilled, and we were on our way again. I would like to commend Deven, Gabe, and Elroy for their quick and courteous service. There was no recurrence of coolant loss for our ten day stay in Phoenix or our return trip home. If not for them, our trip might not have been enjoyable as it was. Sincerely, Ken & Charlotte Four Seasons, MO
Posted on: Tue, 11 Mar 2014 17:00:29 +0000
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