Here’s another Comcast cancellation horror story, with video evidence Man put on hold for three hours, Comcast office closes before he can cancel. This story will sound familiar, but its not a repeat. A month after AOLs Ryan Block posted an audio recording of a Comcast cancellation call that even a Comcast executive called painful to listen to, another customer has posted a video showing how difficult it was for him to cancel service. Chicago resident Aaron Spain explained in the video Monday that he was on hold for more than three hours, showing the time of the call on his phone as proof. He was calling to cancel Comcast after a month of trying to get them to fix my service, he said. Spain was transferred to the retention department, but didnt actually get to talk to anyone. After using a different phone to call back the same number, Comcasts automated assistant told Spain, Im sorry, but our offices are now closed. Comcast admitted fault, telling news sites today that “Under no circumstances is this the experience we want our customers to have. Our goal is to be respectful of our customers’ time and fix any issues the first time. We take this very seriously, and after investigating Mr. Spain’s situation, we want to apologize to him and acknowledge that his experience was completely unacceptable.” https://youtube/watch?v=9uoWzMOp8fQ
Posted on: Thu, 14 Aug 2014 17:42:49 +0000
Recently Viewed Topics
© 2015