Hiring Now: Travel Consultant - Alshamel Travel Visit Middle East Jobs >> bit.ly/midejobs Please Follow >> bit.ly/mideastjobs Role Objective: To book, amend and cancel air travel, hotel accommodation, car rentals and other travel-related products and services in line with client requests and company procedures. Provide efficient and superior service to clients by offering cost effective and acceptable travel solutions that exceeds client expectations. Key Responsibilities: 1. Maintain service levels and achieve monthly/annual targets of booking tickets based on Alshamel’s operating policies and procedures. 2. Prioritize emails from corporate and travel coordinators based on client commitments and Alshamel’s operating policies and procedures. 3. Prepare multiple fare quotations using Global Distribution System (SABRE) for varied travel needs consistently and per customer requirement. 4. Process the flight ticket, insurance, accommodation/hotel, visas and other travel related service request and cater to related customer queries on emails or telephone. 5. Provide superior customer service. 6. Attend to customer complaints and customer queries based on client contract guidelines and Alshamel’s operating policies and procedures. 7. Conduct day-to-day operational activities based on agreed-upon SLAs or Alshamel’s operating policies and procedures. 8. Generate maximum revenue and profitability with use of deals and promotions as per the operating policies and procedures. 9. Prepare response to the Agent Debit Memos (ADM) on regular basis. 10. Ensure cascading of relevant communication to customers on regular updates and messages from airlines (non-availability of seats, change in fares). Job Details Date Posted: 2013-09-30 Job Location: Al Kuwait, Kuwait Job Role: Customer Service Company Industry: Hospitality/Tourism/Travel; Airlines/Aviation Preferred Candidate Career Level: Mid Career Apply Now - Jobs in Kuwait - Customer Service Jobs in Kuwait - Search All Jobs Apply here >> bit.ly/19cz86E
Posted on: Mon, 30 Sep 2013 19:13:37 +0000
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