I know I shouldn’t complain but this is a Leadership and Communications issue. Sandy and I are having lunch a local eatery in Falcon, CO. It’s such a beautiful day, we decide to sit out on the patio. Nobody comes to wait on us and so I go inside and ask if someone can take our order. “Sure, no problem.” The waitress comes and takes our order. I decided to have an ice cold beer with lunch. She brings me a beer that is slightly cooler than room temperature and here’s how the conversation went: Me: “Would you please bring me a chilled mug since this beer isn’t that cold?” Her: “The chilled mugs are clear on the opposite side of the bar.” Me: “And your point is?” Her: “I’m lazy?” Me: “Yes you are and thank you.” Folks, if you are providing a service to people, treat them like they are the most important customer you have ever laid eyes on. I can bet you next month’s pay check that I won’t be going back there. And if you have employees, give them some TRAINING. Don’t expect them to know how to do the job from day one. One of my frustrations with Corporate America is they don’t want to invest in their employees...not even a little bit of training much less an exceptional Leadership Seminar. Let me know if I can help you or your organization/company/restaurant. It would be my pleasure! Contact me at personalhorsepower. Many thanks!
Posted on: Wed, 28 May 2014 20:20:07 +0000
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