I recently had a problem with my Hotpoint Washing Machine, Model WML520, and this was quickly diagnosed as a failed bearing from the sound that the machine was producing. I am an engineer by profession and having talked to a friend who worked as a service engineer in this industry, decided that this is not a big job, so purchased a replacement bearing set. When the time came to replace the bearing, I stripped the machine down with no problem and all went well up until the point when I needed to split the drum in order to remove and replace the bearing. At this point I discovered that the screwed, flanged connection between the two drum halves has been designed-out, and that the drum is glued together, thus rendering it unrepairable. This I cannot understand as it appears that the machine has been designed to be unserviceable and simply thrown away when it could have easily have been repaired?!? How can this design be of benefit your customers? And furthermore, since I had to take essentially a working machine to the recycling centre, how does this benefit the environment? Do Hotpoint not care about the environment? It seems to me that Hotpoint do not care for the life-cycle environmental impact of their equipment as much as they care for an easy sale of the next machine. Very disappointing. I will not be purchasing another Hotpoint machine.
Posted on: Mon, 24 Mar 2014 21:50:53 +0000
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