It pays to check your direct debits..recently I noticed a small - TopicsExpress



          

It pays to check your direct debits..recently I noticed a small $23 - $25 Alinta Gas debit coming out of the bank separate to the debit attached to the regular gas bill...turns out for over 4 years since I disconnected gas from rental and moved into the new house It had not ceased.no useage but supply charge ..what an epic drama to get sorted as at first they said there was no notes on the system from Aug 2010 and unless I could provide proof. .tough luck. Spectacular customer service....Well..it took 5 weeks several emails (which mysteriously they couldnt find until the email where I requested a formal complaint form..that one made it through) and some firm ph calls and I am delighted to report Karin 1..Alinta 0.....Credited $272
Posted on: Tue, 02 Dec 2014 10:44:40 +0000

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