Its a Christmas miracle!...And a lesson. After talking to countless techs and a supervisor as well as the IT department working on it, my INS still couldnt help me fix my email problem. However, I have not been sitting here waiting for them to take care of it because I had lost my faith in them. Even though I had pointed out certain specific items to the techs, they had no idea what I was talking about. Mind you, I had no clue since I am not a tech myself. I mean, pretty much all I know about email is how to check for new mail...ok, I do know about some of the account set up, but not a lot. So, I have been researching some things that the techs seemed to be clueless about. I saw that my set up said I had an IMAP account. So, I called again to get some help in changing that. They tried, but didnt know what to do. So, last night I called Microsoft ( wonderful customer support if you have Office 365). I told him I finally figured out that the IMAP setting was causing my email to be mirrored to the server thus causing my webmail box to fill the allocated space I am allowed. I needed him to change it to a pop account because I did not know how to do that. He confirmed that indeed, the set up I had would cause that and changed it to a pop3 account for me. Why, not one, of the internet provider techs were able to figure that out is beyond me. I mean, I figured it out by myself and Im telling you, I am no computer whiz. Far from it. I know how to use many of my programs...and still learning, but something goes wrong and I have to really reach to find a fix. I even asked one of the techs two days ago, why it seemed like the server had copied all of my folders from the Outlook inbox. He said I must have created those folders myself in the webmail. I told him I never use the webmail account and I was sure I hadnt done that. He didnt believe me. Well, it has been almost two weeks since they have supposedly been looking into this issue for me...although I called every day, a few days ago I was told the tickets were closed because they didnt understand what the problem was. Yeah. That was the solution. So heres the miracle...I figured out the problem and a very kind Microsoft tech, was able to fix it. The lesson...dont assume that the tech you are talking to knows what he or she is doing. I think they most likely have a script that covers routine fixes. Ask to speak to someone else if you need to. Most importantly, be proactive to find your own answers. If I hadnt done some research, I would still be sitting here with a dead email program. That said, my mail is working smoothly again. However, my task today is to call Carbonite to see if they can help me recover my old email folders. You see, in all the confusion, Carbonite has been backing up my new program...thats great, but I need to find out if it overwrote the old files. I think they save the old files for 30 days, but I need to locate them. I didnt mean for this to get so long, but I enjoy keeping you in the loop. Remember, none of this has anything to do with the functionality of the website. The site has always been working great. Here goes...pray for me! :)
Posted on: Thu, 11 Dec 2014 16:01:51 +0000
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