JOB FAIR 8/5 Customer Service Call Center Representative/Enrollment Counselors Focus SIMILAR JOBS Customer Service/ Enrollment Specialist Paramount Staffing Call Center Representative I - $25,000 AppleOne Customer Service Rep Customer Service - Please read job requirements Customer Service Rep / inbound sales Liberator, Inc Job Description We will be accepting in person applications for below position Mon-Fri between 10:00AM and 2:00PM. We have over 20 positions to fill in August. Full time hours - Must be available to work flexible shift hours from Mon-Saturday between the hours of 7a.m - 7p.m.. Please apply in person at 3625 Cumberland Blvd SE, Suite 380 ~ Atlanta, GA 30339 State contractor located Downtown Atlanta is recruiting Enrollment Counselors. Pays $11.00/hour, contract, possible temp-to-hire. Must be able to work Mon-Sat between 7:00AM-7:00PM (8hrs day, 5 days a week). Must pass drug test, background check, reference check, must have minimum high school diploma and minimum 2 years of call center experience. JOB RESPONSIBILITIES: Responds to incoming customer calls and assist enrollees in selecting a CMO and PCP, request a change in PCP, request general information about accessing services in the program, discuss problems, resolve issues and document complaints. Process enrollment, disenrollment and change related requests. Educate members on managed care, 90 day choice period, continuous enrollment materials, and annual enrollment. Maintains updated knowledge of all program information and policies and procedures and program changes. Performs consumer outreach and education as needed. Remains courteous, helpful, and sensitive to consumer needs at all times. Remains unbiased and maintains consumer confidentiality. Raises issues of concern and/or problems to the attention of a Customer Care Lead or Supervisor. Conducts research and follow up on problematic cases as needed. Perform other duties as assigned by management Requirements Minimum of GED or High School Diploma Must have two years of customer service experience preferably in the healthcare industry Ability to interact courteously and effectively with culturally diverse populations Strong organizational, written, and verbal communication skills Ability to perform comfortably in a fast-paced, deadline-oriented work environment Must pass drug test, criminal background check, education verification and provide professional references. Must provide proof of education (minimum GED) Must provide employment verification Must pass drug test Must pass criminal background check If you meet above qualifications, please stop by our office between 10am-2PM to apply. Bring updated copy of resume, copy of diploma, employment verification and 2 forms of ID. We are located at 3625 Cumberland Boulevard Suite 380 Atlanta GA 30339
Posted on: Wed, 07 Aug 2013 00:00:49 +0000
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