Jet Airways has been penalised for a Jaipur-Mumbai flight delay which resulted in two passengers missing its international flight to Hong Kong. The National Consumer Disputes Redressal Commission has hauled up the airline for deficiency in service. The national commission, in a recent order, said: "Staff of Jet Airline knew that passengers Vandana Jain and Subhash Bhatnagar had short time due to delayed arrival of their flight and they would need to be transported to the international terminal. But no such assistance was provided." The airline was directed to pay the two passengers Rs.50,000 together with costs of Rs.25,000 and reimburse the cost of tickets that they bought on Cathay Pacific for reaching Hong Kong. The passengers were to travel from Jaipur to Hong Kong via Mumbai. Both sectors of the journey were to be performed on Jet Airways.
Posted on: Fri, 12 Jul 2013 10:08:40 +0000