Job Title: Operations Supervisor Grade: Supervisory Location: Korba Working Conditions: a. Working Conditions: 9 Hours/Day (Rotational) b. 2 Days off ( Rotational) Job Description: • Monitors, coaches and guides his team leaders in order to teach them how to manage their teams. • Monitoring the quality and effectiveness of the training on products and services. • providing feedback and guidance to agents and team leaders on a regular and timely basis to help reach goals • Lead and motivate the teams and the Team Leaders to maximize effectiveness of the deliverables. • Communicate directly with the client to ensure running the operation in a right way and in case of any technical modification in the operation. • Communicate effectively with all departments that he\she will need to engage to deliver on operational or project implementation. • Providing reports and analysis to help in processing all invoices and salaries and reflects all the operation productivity and figures in details. Job Specification: • Excellent Time Management and organizational skills. • Outstanding analytical and statistical skills. • Excellent Leadership and follow up skills. • Excellent Communication Skills. • Working knowledge of standard Call Center technology (ACD, IVR, Network Features) • Comprehensive understanding of Call Center metrics • Creative thinking and problem solving skills IF interested, please send your CV URGENT on ssaweeris.wasla@gmail, and mention the Vacancy in the Subject, otherwise it will be rejected
Posted on: Sun, 30 Nov 2014 13:06:19 +0000
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