Just got off the phone with CitiMortgage. I informed them that Green Tree account number they sent with notice was bogus. The costumer service rep told me that Citi is sending out new notices and that they are aware of this. My question is, does this not now put them in violation of the federal guidelines? Then the real clinker, the rep asked me if I wanted to refinance. To wit I asked: so if I refinance with CitiMortgage I can avoid dealing with Green Tree? She was not sure but gave me the number for the refinance rep. OK, so lets unpack this. As I digest this latest exchange it kind of sounded like if one wants to avoid Green Tree one has to refinance, with Citi. Of course Citi could just up and sell the new mortgage to Green Tree a month from now. It does seem that all of the major banks are dumping mortgage servicing. Note to Congress, do something.
Posted on: Sun, 23 Mar 2014 18:58:10 +0000
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