Just received an extraordinarily impersonal letter from Ninewells - TopicsExpress

Just received an extraordinarily impersonal letter from Ninewells concerning the procedure for arranging an appointment. Most of it consists of pro-forma bullshit about the NHSs 18 week pathway and access policy, but with an emphasis on certain caveats that would excuse the hospital from meeting its target. Its interesting how a policy intended to improve customer service can result in such an unsatisfactory customer experience.

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