MEDICAL STUDENTS/GRADS: Medical Support Assistant Department Of Veterans Affairs - Columbia, MO Vacancy Identification Number (VIN) 982180 OUR MISSION: To fulfill President Lincolns promise - To care for him who shall have borne the battle, and for his widow, and his orphan - by serving and honoring the men and women who are Americas Veterans. PLEASE NOTE: This announcement will close when 20 applications have been received. As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Note: The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5. The Professional Standards Board (a peer-review group) will review the selected candidates education and experience and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate. VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Relocation Expenses: Relocation expenses are not authorized for this position. Work Schedule: 7:30 AM to 4:00 PM, Monday thru Friday, Holidays PLEASE NOTE: This announcement will close when 20 applications have been received. KEY REQUIREMENTS Must pass pre-employment examination Must be proficient in written and spoken English Designated and-or Random Drug Testing required Background and-or Security Investigation required Must be a citizen of the United States DUTIES: Duties: Serves as the receptionist for the nursing station with the ability to determine the nature of calls and answers questions of visitors to the wards. Also, provides support and assistance to an interdisciplinary clinical staff, and direct customer service to enrolled veterans, TriCare and Champ VA dependents, non-veteran visitors and families, medical center staff, and non-facility health care personnel via in-person contacts as well as telephone, electronic and fax communications. Provides administrative services required by a patients telephone call, visit, and follow-up care, ensuring that the patient understands the processes and procedures necessary for the implementation and continuity of his/her care. Receives, schedules and routes patients seeking care. Must be proficient in computer technology required for retrieval and data entry. Responsible for initiating electronic reporting monitors to use in verifying and validating the accurate, thorough and timely completion of Performance Measures, Appointment Management data, electronic patient record data, coding entries and initiates corrective action to expedite the processing of information. Must display courtesy, concern, and compassion when dealing with the patient and family members and collaboration, solidarity and respect when dealing with health care staff. PLEASE NOTE: This announcement will close when 20 applications have been received. QUALIFICATIONS REQUIRED: BASIC REQUIREMENTS: U.S. citizenship English language proficiency (written and spoken) Physical standards - All applicants must meet the physical standards for the position. A physical examination prior to employment may be required. License, Registration, Certification Requirements (as applicable) EXPERIENCE - Six months of experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position ; OR EDUCATION - One year above high school; OR EXPERIENCE/EDUCATION COMBINATION - Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. GRADE REQUIREMENTS: GS-3 MSA (Entry Level) Experience or Education - None beyond the basic requirements. GS-4 MSA (Developmental Level) Experience or Education - One year of experience in clerical or office work that indicated the ability to acquire the partial knowledge and skills needed to perform the duties of the position or two years of education above the high school. Assignments at this level included but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team member. Candidates must demonstrate the KSAs below: 1. Ability to meet, communicate and interact with individuals from varying background and other health care team members in a courteous and helpful manner in order to complete job assignments. 2. Ability to use various type of office automation equipment and software. 3. Ability to set up, organize and maintain record systems. GS-5 MSA (Full Performance Level) Experience or Education - One year of experience equivalent to the next lower grade level or 4 years of education above high school. Assignments at this level include, but are not limited to: scheduling, canceling, rescheduling patients appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other V A facilities or private hospitals; performing basic eligibility, co-pays and pre authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). Candidates must demonstrate the KSAs below: 1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports. 2. Knowledge of basic medical terminology. 3. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities, and coordinating work. 4. Ability to communicate effectively and professionally with employees at varying grade levels. 5. Ability to identify customers concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution. 6. Ability to identify customers concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. References: VA Handbook 5005/27, Part II, Appendix G45, MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD, dated June 07, 2012. Salary to be determined by Professional Standard Board of your peers and based on your education, experience, and professional accomplishments. DESIGNATED DRUG-TESTING POSITION: Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received. [If applicable] PLEASE NOTE: This announcement will close when 20 applications have been received. PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Physical Requirements: Work demands long periods of sitting, standing, walking, lifting, bending, and performance of duties under stressful situations, but requires no unusual physical capabilities. The ability to work under pressure, make sound decisions and maintain composure in difficult situations is necessary. Use of a computer, copier, printer, fax machine and other office automation equipment is required. Veterans Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veterans Preference with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit fedshirevets.gov/job/vetpref/index.aspx . HOW YOU WILL BE EVALUATED: Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. BENEFITS: Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional dollars and cents benefits, we offer a range of benefits to help balance work and life. For more information please visit us at va.gov/JOBS/Job_Benefits/benefits.asp . OTHER INFORMATION: This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. PLEASE NOTE: This announcement will close when 20 applications have been received. usajobs.gov - 21 hours ago - save job - block APPLY: indeed/viewjob?t=Medical+Support+Assistant&c=Department+Of+Veterans+Affairs&l=Columbia,+MO&jk=5cd9827cd3eae213&atk=1884pp4c80nk224t&chnl=Email%20Job%20Alerts&utm_source=publisher&utm_medium=organic_listings&utm_campaign=affiliate
Posted on: Wed, 30 Oct 2013 13:45:57 +0000
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